5165 - Data Center IT Infrastructure Technician

Global Data Centers Americas, Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

NTT Global Data Centers is seeking a Data Center IT Infrastructure Technician to support client requests within data center spaces. You will address inquiries via tickets from inception to resolution, troubleshoot servers, network devices, cabling, and power, and assist with racking, stacking, and documentation.

You will coordinate tasks with internal teams, install and label cabling, and perform hardware replacements. Strong DA/Office 365 skills and data center knowledge are preferred.

Qualifications

• Experience in a complex high-availability data center environment is preferred.
• Strong working knowledge of data center processes (power, cooling, redundancy).
• Familiarity with copper and fiber cabling and patch panels.
• Ability to troubleshoot enterprise hardware and network devices.

Responsibilities

• Unbox, inventory, and install server, storage, and network devices into client racks.
• Manage assets including inventory audits, receiving and shipping equipment.
• Coordinate technical tasks with internal groups and manage requests to resolution.
• Install cabling per standards and label for tracking.
• Troubleshoot hardware and perform component replacements (DIMMs, drives, PSUs).
• Perform commissioning/decommissioning and install cross connects with Telco carriers.
• Provide desktop support tasks and participate in ticketing and SLA adherence.
• Communicate clearly with customers, technicians, and contractors during incidents.

Skills

Data center hardware

Troubleshooting

Rack & stack

Cable management

Networking basics

Active directory/Office 365

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).

What we are looking for

ESSENTIAL DUTIES & RESPONSIBILITIES

• Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
• Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.
• Ability to coordinate technical tasks with internal groups and manage requests to resolution.
• Installation of cabling and cable organization per NTT or client standards, including labeling.
• Troubleshooting and diagnostics of enterprise level hardware.
• Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.
• Ability to understand execute instructions provided by clients and internal groups.
• Perform commissioning and decommissioning of hardware.
• Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.
• Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.
• Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
• Perform installation and maintenance on Power Distribution Units within client enclosures.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.
• Adhere to Change Control Processes and Standards
• Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.
• Acts as communication coordinator and situation manager during any critical incidents call bridge events.
• Performs other duties as assigned.
• Support 3rd party vendor activities.
• Process all tickets within SLA guidelines and follow procedural requirements.

KNOWLEDGE, SKILLS & ABILITIES

• Previous experience working in a complex high availability data center environment is preferred.
• Working knowledge of data center processes and design (power, cooling, redundancy).
• Working knowledge of airflow management best practices.
• Working knowledge of computer hardware.
• Ability to provide and recommend solutions to internal staff and clients.
• Understanding of networking components and infrastructures.
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
• Familiarity with patch panels.
• Knowledge of copper and fiber cable testing equipment.
• Excellent troubleshooting and problem resolution skills.
• Able to operate material handling equipment - server lifts and pallet jacks.
• Ability to demonstrate effective team and interpersonal skills.
• Experience with Data Center incident resolution, asset management, and logistics.
• Critical thinking and decision making related to outage risk assessment.
• Regular, predictable attendance is essential for satisfactory performance.
• Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• Experience with active directory, Office 365, and enterprise level ticketing systems.
• Experience with laptops, desktops, docking stations, and enterprise level peripherals.
• Ex