Incident Commander - Remote Incident Response Leader

Switch; Northern (KY); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Remote options

Generous benefits package

Career growth opportunities

Culture of Karma

Job summary

Switch is seeking an Incident Commander to lead regional response during active data center incidents. You will coordinate Mission Control, Site Operations, Engineering, and customer-facing teams to achieve incident objectives, restoration, and formal closure.

Ideal candidates have experience leading incident response in data-center environments, strong communication, and the ability to drive cross-functional actions under pressure.

Qualifications

• Experience supporting or leading incident response in a mission-critical, data center, infrastructure, or similar operational environment.
• Ability to coordinate multiple technical and operational teams around a common incident objective.
• Experience communicating incident status, decisions, risks, and priorities to technical and business stakeholders.

Responsibilities

• Lead command and control during active data center incidents within the assigned region.
• Establish incident objectives, priorities, and response direction based on event conditions.
• Coordinate response activities across Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, DCOF, CLRM, and customer-facing teams.
• Maintain clear, timely communication so teams understand incident status, priorities, decisions, and next steps.
• Identify escalation needs and align teams around mitigation and restoration priorities.
• Drive incidents through mitigation, restoration, and formal closure with clear ownership of actions.
• Coordinate with Forensic Engineering after incidents when RCA is required.
• Support Post Incident Report development for external customer communication.

Skills

Incident response

Team coordination

Incident management

Operational decision-making

Stakeholder communication

Cross-functional leadership

Lead-level experience

Job description

Switch is seeking an Incident Commander to lead regional response during active data center incidents. You will coordinate Mission Control, Site Operations, Engineering, and customer-facing teams to achieve incident objectives, restoration, and formal closure.

Ideal candidates have experience leading incident response in data-center environments, strong communication, and the ability to drive cross-functional actions under pressure.