Incident Commander

Switch; Northern (KY); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Remote options

Generous benefits package

Career growth opportunities

Culture of Karma

Job summary

Switch is seeking an Incident Commander to lead regional response during active data center incidents. You will coordinate Mission Control, Site Operations, Engineering, and customer-facing teams to achieve incident objectives, restoration, and formal closure.

Ideal candidates have experience leading incident response in data-center environments, strong communication, and the ability to drive cross-functional actions under pressure.

Qualifications

• Experience supporting or leading incident response in a mission-critical, data center, infrastructure, or similar operational environment.
• Ability to coordinate multiple technical and operational teams around a common incident objective.
• Experience communicating incident status, decisions, risks, and priorities to technical and business stakeholders.

Responsibilities

• Lead command and control during active data center incidents within the assigned region.
• Establish incident objectives, priorities, and response direction based on event conditions.
• Coordinate response activities across Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, DCOF, CLRM, and customer-facing teams.
• Maintain clear, timely communication so teams understand incident status, priorities, decisions, and next steps.
• Identify escalation needs and align teams around mitigation and restoration priorities.
• Drive incidents through mitigation, restoration, and formal closure with clear ownership of actions.
• Coordinate with Forensic Engineering after incidents when RCA is required.
• Support Post Incident Report development for external customer communication.

Skills

Incident response

Team coordination

Incident management

Operational decision-making

Stakeholder communication

Cross-functional leadership

Lead-level experience

Job description

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Incident Commander

The Incident Commander leads the regional response during active data center incidents. You coordinate Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, DCOF, CLRM, and customer-facing teams around incident objectives, escalation needs, and restoration priorities. You keep response activities organized, communications clear, and the incident moving toward mitigation and formal closure. After closure, you coordinate with Forensic Engineering when an RCA is required or support the Post Incident Report when external customer communication is needed.

What You’ll Do

Lead command and control during active data center incidents within the assigned region.

Establish incident objectives, priorities, and response direction based on the conditions of the event.

Coordinate response activities across Mission Control, Site Operations, Engineering, Availability Engineering, Forensic Engineering, DCOF, CLRM, and customer-facing teams.

Maintain clear, timely communication so involved teams understand incident status, priorities, decisions, and next steps.

Identify escalation needs and align the appropriate teams and resources around mitigation and restoration priorities.

Drive incidents through mitigation, restoration, and formal closure while maintaining clear ownership of response activities.

Coordinate with Forensic Engineering after an incident when a Root Cause Analysis is required.

Support development of the Post Incident Report when an event requires external customer communication.

What We’re Looking For

Sound judgment when making decisions during time-sensitive, mission-critical incidents.

Clear, direct communication that gives teams the information they need to act.

Ability to coordinate multiple technical and operational teams around a common incident objective.

Consistent follow-through from initial response through mitigation and formal closure.

Ability to remain focused on established protocols, risks, priorities, and customer impact during an active incident.

A team-focused approach that supports effective response across departments while maintaining clear accountability.

What You’ll Bring

Experience supporting or leading incident response in a mission-critical, data center, infrastructure, or similar operational environment.

Experience coordinating technical and operational teams during complex incidents.

Working knowledge of incident management, escalation, mitigation, restoration, and closure processes.

Ability to assess changing incident conditions and make operational decisions with significant impact.

Experience communicating incident status, decisions, risks, and priorities to technical and business stakeholders.

Ability to lead complex work across teams without direct management authority.

Relevant experience and demonstrated expertise consistent with a P4 Lead-level role.

Why Switch?

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Switch provides equal employment opportunities (EEO) to all employees and applicants. Switch is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law and the Equal Employment Opportunity Commission (“EEOC”), Switch prohibits discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation or related medical conditions), age (40 and over), national origin or ancestry, physical or mental disability, veteran status, uniformed service member status, genetic information (including testing and characteristics), or any other consideration protected by federal, state or local laws. Switch’s commitment to equal opportunity employment applies to all persons involved in Switch’s operations and prohibits unlawful discrimination by any employee or agent of Switch, including supervisors and coworkers. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.