Data Center Implementation Lead - Field Ops & Remote Hands

Ericsson AB; Pflugerville (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Ericsson AB is seeking a Data Center Implementation Lead to guide work in customer environments and co-locations. The role ensures reliable installation, maintenance, and operation of optical transport and infrastructure within customer facilities.

You will interface between customers and Ericsson’s vendors, audit quality, and lead a team through installations, migrations, remediation, and remote hands with strong hands-on technical expertise.

Qualifications

• 2+ years in a lead/supervisory role in a technical operations setting.
• 3–5 years in data center ops or similar environment with direct customer interaction.
• Strong written and spoken English for customer-facing communications.
• Hands-on fiber optic cabling experience: single/multi-mode, LC, fan-outs, structured cabling.
• Experience with optical testing and transport troubleshooting.
• Able to travel up to 50% and work in customer data centers or co-locations.

Responsibilities

• Conduct daily audits of Ericsson work at customer data centers and provide feedback to technicians.
• Interact with customers via ticketing tools or in person, delivering clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migrations in data centers.
• Conduct and supervise optical testing using meters and test sets.
• Deliver services by following MoPs, engineering docs, vendor docs, and network diagrams.
• Read cut sheets and network design docs to ensure correct port connections and cable management.

Skills

Data center leadership

English communication

Documentation skills

Customer interaction

Fiber optic cabling

Optical testing

Multitasking under pressure

Safety & quality practices

Tools

OTDRs

Power meters

Stabilized light sources

Test sets

Job description

Ericsson AB is seeking a Data Center Implementation Lead to guide work in customer environments and co-locations. The role ensures reliable installation, maintenance, and operation of optical transport and infrastructure within customer facilities.

You will interface between customers and Ericsson’s vendors, audit quality, and lead a team through installations, migrations, remediation, and remote hands with strong hands-on technical expertise.