Travel-Ready Data Center Implementation Lead

Ericsson AB; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) plan matching

Paid time off

Job summary

Ericsson seeks a Data Center Implementation Lead to drive installation, maintenance, and operation of optical transport in customer data centers and co-locations. You will serve as the interface between customers and Ericsson’s vendors, auditing quality and ensuring high standards across installations, migrations, and break/fix tasks.

You will travel up to 50% to non-home market sites as needed, supervise a hands-on team, and ensure safe, efficient delivery of services in fast-paced environments

Qualifications

• 2+ years of lead, supervisory, or informal leadership in a technical operations environment.
• 3–5 years of experience in data center operations or similar technical environment with direct customer interaction.
• Strong written and verbal English for customer-facing communications.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office.
• Commitment to safety standards, quality requirements, and operational best practices.

Responsibilities

• Conduct daily audits of work at customer data centers and provide immediate feedback to technicians.
• Interact with customer via ticketing tools or face-to-face, delivering clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, light sources, VFLs, OTDRs, and test sets.
• Deliver services by interpreting and executing Method of Procedure (MoPs), engineering docs, vendor docs, and network diagrams.
• Read and interpret cut sheets and network design documents to ensure accurate port connections and cable management.

Skills

Lead / supervisory

Customer-facing communication

Documentation skills

Fiber optic cabling

Optical testing

Troubleshooting

Project coordination

Safety compliance

Tools

Ticketing tools

Microsoft Office

Job description

Ericsson seeks a Data Center Implementation Lead to drive installation, maintenance, and operation of optical transport in customer data centers and co-locations. You will serve as the interface between customers and Ericsson’s vendors, auditing quality and ensuring high standards across installations, migrations, and break/fix tasks.

You will travel up to 50% to non-home market sites as needed, supervise a hands-on team, and ensure safe, efficient delivery of services in fast-paced environments