Data Center HVAC Field Manager - Truck-Based Service

Johnson Controls, Inc.; Lubbock (TX); On-site; USD 89,000 - 125,000; Full time

Benefits offered by this job

Bonus plan

Competitive benefits package

Job summary

Johnson Controls is seeking a Fleet-based HVAC Service Manager to lead truck-based service operations for data center customers within a defined regional territory. You will oversee day-to-day service execution, ensure on-time installations and inspections, and drive safety and customer satisfaction.

You will manage technicians and team leads, optimize scheduling and dispatch, and monitor performance against budgets and SLAs, while coaching the team for improved field productivity and quality.

Qualifications

• University degree or equivalent experience.
• Minimum 6 years of relevant HVAC service experience.
• Experience supervising technicians, team leads, or similar roles.
• Strong knowledge of HVAC service operations including installation and troubleshooting.
• Experience with scheduling, dispatch, capacity planning, or service coordination.
• Ability to manage service performance and customer expectations in a fast-paced environment.
• Strong communication, coaching, and problem-solving skills.
• Proficiency with Microsoft Office and service management tools.
• Commitment to safety, compliance, and quality.
• Nice to have experience with data center customers.
• Experience with Labor and Materials (L&M) activity and service accounts.
• Experience with forecasting, margin management, budgeting, or account-level reporting.
• Background in building controls or mechanical systems.

Responsibilities

• Provide day-to-day leadership and operational management for a truck-based HVAC service team.
• Plan and coordinate scheduling, dispatch, and field execution to meet commitments.
• Direct installation, inspection, and service work ensuring quality and timely completion.
• Manage labor utilization and resource allocation across the territory.
• Monitor service performance, profitability, and operational metrics.
• Coach, develop, and support team members to strengthen capability.
• Partner with branch leadership to resolve issues and keep commitments.
• Ensure safety, compliance, and policy adherence.
• Maintain clear communication with customers regarding work status and outcomes.
• Contribute to service growth through customer account support, Labor and Materials execution, and planned service activity where applicable.

Skills

HVAC service leadership

Team supervision

Customer focus

Problem solving

Coaching

Communication

Microsoft Office

Data centers experience

Education

University degree or equivalent experience

Tools

Service management tools

Microsoft Office

Job description

Johnson Controls is seeking a Fleet-based HVAC Service Manager to lead truck-based service operations for data center customers within a defined regional territory. You will oversee day-to-day service execution, ensure on-time installations and inspections, and drive safety and customer satisfaction.

You will manage technicians and team leads, optimize scheduling and dispatch, and monitor performance against budgets and SLAs, while coaching the team for improved field productivity and quality.