Data Center HVAC Field Engineer - Remote & On-Site Support

Midea America; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare coverage

401(k) matching

Job summary

Midea America Corp. is expanding its data center service capabilities in the United States. The role focuses on diagnosing and resolving complex faults in data center products, with both remote and on-site support to customers.

You will develop and optimize training materials, and regularly organize training for customers, after-sales personnel, and service providers, supporting ongoing service excellence across North America.

Qualifications

• Having worked for at least 3 years in after-sales service or after-sales technical support positions, familiar with the principles, structure, and common troubleshooting methods of large water chillers.
• Familiar with the data center industry and having a basic understanding of construction sites.

Responsibilities

• Lead the diagnosis, analysis, and resolution of complex faults in data center products (magnetic chillers/CDU/fan walls/precision AC), providing remote and on-site technical support.
• Organize post-fault reviews, produce technical bulletins and improvement plans, and drive corrective actions and product quality improvements through closure.
• Partner with the sales team to develop after-sales technical solutions and support technical discussions for key customer service and commercial engagements.
• Responsible for the development and continuous optimization of data center product technical training materials.
• Regularly organize talent cultivation and technical training for customers, after-sales personnel, and key service providers.

Skills

Data center technology

Remote support

Troubleshooting

Customer engagement

Job description

Midea America Corp. is expanding its data center service capabilities in the United States. The role focuses on diagnosing and resolving complex faults in data center products, with both remote and on-site support to customers.

You will develop and optimize training materials, and regularly organize training for customers, after-sales personnel, and service providers, supporting ongoing service excellence across North America.