HVAC Field Service Engineer -Data Center

Midea America; New Jersey; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Career development opportunities

Job summary

Midea America Corp. is expanding its after-sales engineering team on the U.S. East Coast, requiring hands-on experience with data center products and large water chillers.

The role involves diagnosing faults, delivering remote and on-site support, and leading training initiatives for customers and service staff. Qualified candidates will have 3+ years in after-sales service or technical support, familiarity with data center operations, and the ability to drive corrective actions with

Qualifications

• Having worked for at least 3 years in after-sales service or after-sales technical support positions, familiar with the principles, structure, and common troubleshooting methods of large water chillers.
• Familiar with the data center industry and having a basic understanding of construction sites.

Responsibilities

• Diagnose, analyze, and resolve complex faults in data center products, providing remote and on-site technical support.
• Organize post-fault reviews, produce technical bulletins and improvement plans, drive corrective actions and product quality improvements.
• Partner with the sales team to develop after-sales technical solutions and support technical discussions for customer engagements.
• Develop and optimize data center product technical training materials and conduct training for customers and after-sales personnel.

Skills

After-sales service

Data center industry

Troubleshooting

Technical support

Job description

Midea America Corp. is a U.S. subsidiary of Midea Group, a Fortune Global 500 company and a global leader in climate control, HVAC, and building solutions. Supported by 166,000+ employees across 200+ countries, Midea is rapidly scaling its mission-critical thermal management and liquid cooling business to support next-generation data centers across North America and international markets.

Location: U.S. East Coast - Flexible (Regular Regional Travel Required)

Key Responsibilities

1. Technical Support

• Lead the diagnosis, analysis, and resolution of complex faults in data center products (magnetic chillers/CDU/fan walls/precision AC), providing remote and on-site technical support
• Organize post-fault reviews, produce technical bulletins and improvement plans, and drive corrective actions and product quality improvements through closure.
• Partner with the sales team to develop after-sales technical solutions and support technical discussions for key customer service and commercial engagements.

2. Service Enablement & Technical Training

• Responsible for the development and continuous optimization of data center product technical training materials
• Regularly organize talent cultivation and technical training for customers, after-sales personnel, and key service providers

Qualifications

• Having worked for at least 3 years in after-sales service or after-sales technical support positions, familiar with the principles, structure, and common troubleshooting methods of large water chillers;
• Familiar with the data center industry and having a basic understanding of construction sites.

Benefits & Culture

Midea America Corp. offers a competitive compensation package, comprehensive healthcare coverage, 401(k) matching, and continuous career development within a global technology company. To learn more, visit our Careers Page.

Midea America Corp. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, color, national origin, gender, sexual orientation, age, veteran status, or disability status.