Remote Data Centre Field Engineer (Entry Level)

nttlimited; Oregon; Remote; USD 42,000 - 62,000; Full time

Job summary

NTT DATA is seeking an entry‑level Data Centre Remote Field Service Engineer (L1) in Hillsboro, OR. The role provides remote technical support, identifies and resolves incidents, and drives resolution to meet SLA targets. You will work with Cisco, NetApp, EMC technologies and coordinate with clients and internal teams.

The position emphasizes incident analysis, documentation, and proactive maintenance while maintaining secure configurations and knowledge sharing across the organization.

Qualifications

• Bachelor’s degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in Data Centre technologies (Cisco, NetApp, EMC etc.).

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to investigate and diagnose problems and creates reports.
• Identifies and resolves problems following approved procedures.
• Performs defined maintenance tasks and monitors service delivery against SLAs.
• Keeps knowledge articles updated and supports incident diagnosis and resolution.
• Logs incidents with required detail and coordinates with stakeholders to expedite resolution.

Skills

Communication across cultures

Project planning

Positive attitude

Working under pressure

Active listening

Adaptability

Client-focused

Vendor technologies knowledge

Education

Bachelor's or equivalent in IT/Computing

Associate cert in DC technologies (Cisco/NetApp/EMC)

Tools

Cisco

NetApp

EMC

Job description

NTT DATA is seeking an entry‑level Data Centre Remote Field Service Engineer (L1) in Hillsboro, OR. The role provides remote technical support, identifies and resolves incidents, and drives resolution to meet SLA targets. You will work with Cisco, NetApp, EMC technologies and coordinate with clients and internal teams.

The position emphasizes incident analysis, documentation, and proactive maintenance while maintaining secure configurations and knowledge sharing across the organization.