Data Center Field Service Engineer

Support Revolution; Quincy (WA); On-site; USD 85,000 - 100,000; Full time

Job summary

Supermicro is seeking a Data Center Service Engineer who will perform fieldwork at customer sites to resolve server systems issues in an enterprise environment. This role is based in Quincy, WA and requires strong technical aptitude with server hardware, BIOS, drivers, and enterprise service knowledge.

Responsibilities include on-site/remote troubleshooting, preventive maintenance, and collaboration with service managers; travel up to 25% and potential weekend shifts as needed.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 2 years of field support for X86 systems preferred.
• On-site and remote troubleshooting experience.
• Strong communication and time-management skills.
• Proficient in English; Linux familiarity a plus.

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment in enterprise environments.
• Lead preventive maintenance and manage repair/parts cycle times to satisfy customers.
• Provide second-line support to resellers and distributors.
• Collaborate with TAM, Service Manager, Product Manager to define service programs.
• Travel to customer sites to train and resolve issues.
• Train new service engineers and document fault triage.
• Produce meaningful reports and metrics.
• Manage time and prioritize service delivery, including weekends/holidays if needed.

Skills

On-site troubleshooting

Customer service

Enterprise support

Technical communication

English proficiency

Education

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience

Associate degree in electrical technology or equivalent

Tools

Windows

Linux

BIOS debugging

Server diagnostics

Job description

Supermicro is seeking a Data Center Service Engineer who will perform fieldwork at customer sites to resolve server systems issues in an enterprise environment. This role is based in Quincy, WA and requires strong technical aptitude with server hardware, BIOS, drivers, and enterprise service knowledge.

Responsibilities include on-site/remote troubleshooting, preventive maintenance, and collaboration with service managers; travel up to 25% and potential weekend shifts as needed.