Data Center Deployment Specialist

Equinix, Inc.; San Jose (CA); On-site; USD 73,000 - 110,000; Full time

Job summary

Equinix, Inc. in Silicon Valley seeks a deployment support professional to validate customer requirements, coordinate with processing teams, and manage technical deployment responsibilities with the Data Center manager.

You will develop expertise in data center operations, ensure timely delivery, and resolve issues with senior guidance. The role involves planning, cross-functional meetings, and monitoring progress across multiple stages of mid-scale customer implementations, with emphasis on

Qualifications

• Typically requires a minimum of 2 years of related experience with a Bachelor’s degree, or equivalent work experience.

Responsibilities

• Develops professional expertise to support deployment projects by validating customers' order requirements with the customer processing team and other stakeholders
• Project manages the technical deployment responsibilities with the Data Center manager
• Develops technical knowledge of the Data Centers and recommends solutions, while in partnership with more senior team members, to address internal issues within a moderate scope
• Applies learned techniques to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
• Receives general instructions from experienced teams and team members in providing solutions cross-functionally to resolve customers' non-standard order requirements
• Supports reinstall projects where required
• Plans, develops and delivers intermediate scale customer implementations, in a moderate scope
• Schedules implementation meetings with cross-functional groups
• Monitors and ensures the timely closure of operations activities, by submitting accurate information the company's business system tools
• Investigates and collaborates with cross-functional teams to resolve moderate issues during project implementation
• Maintains regular communication with functional and cross-functional teams throughout the implementation
• Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager
• Communicates with cross-functional groups on project plans and implementation progress for small to medium scale projects
• Reviews business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvements, within a moderate scope
• Provides intermediate system level support for Data Center operations systems through determining a course of action based on guidelines, and modifies processes and methods as required
• Partners with operations team members to meet solutions
• Ensures operations provisioning data is accurately input into Equinix business systems tools
• Collaborates with own team and operations team(s) to investigate and perform physical audit tasks
• Receives general instructions for the project management of supplemental vendor support for EIS and operations, as it relates to the assigned deployment

Education

Bachelor's degree or equivalent

Related experience

Job description

Equinix, Inc. in Silicon Valley seeks a deployment support professional to validate customer requirements, coordinate with processing teams, and manage technical deployment responsibilities with the Data Center manager.

You will develop expertise in data center operations, ensure timely delivery, and resolve issues with senior guidance. The role involves planning, cross-functional meetings, and monitoring progress across multiple stages of mid-scale customer implementations, with emphasis on