Data Center Critical Facilities Technician (24x7)

ironmountain; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision – Day One

Employee Assistance Program

Annual merit increases & paid time off

Professional development

Job summary

Iron Mountain is seeking a Data Center/ Critical Facilities Technician for a 24x7 environment in the United States. You will support safety, monitor critical systems, and perform routine maintenance to ensure uptime.

Preference is given to those with 0–2 years in a data center or critical operations setting and knowledge of chillers, BMS, and ticketing workflows. The role requires adaptability to varying shifts including nights, weekends, and holidays, with security clearance considerations and

Qualifications

• 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Knowledge of Chiller Plant systems - Trane, York, Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass.
• Google Sheets and Google Classroom.
• Multi-tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
• Customer service mentality - we are customer obsessed.

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC's critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.

Skills

Critical facilities

Data center operations

Chiller plant knowledge

Google Sheets

Ticketing systems

Safety compliance

Tools

Trane Chillers

York Chillers

Web Control BMS

UPS maintenance bypass

Job description

Iron Mountain is seeking a Data Center/ Critical Facilities Technician for a 24x7 environment in the United States. You will support safety, monitor critical systems, and perform routine maintenance to ensure uptime.

Preference is given to those with 0–2 years in a data center or critical operations setting and knowledge of chillers, BMS, and ticketing workflows. The role requires adaptability to varying shifts including nights, weekends, and holidays, with security clearance considerations and