Senior Data Center Facilities Technician - Critical Ops

Iron Mountain; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Medical, Dental and Vision - Day One

Employee Assistance Program

Annual Merit Increases

2 Weeks Paid Vacation

7 Paid Holidays + Sick Pay

Professional Development and Training

Referral program

Job summary

Iron Mountain is seeking a Sr. Critical Facilities Technician to support 24x7 data center operations, ensuring power, cooling, and building systems run reliably.

You will monitor critical infrastructure, perform routine maintenance, and manage tickets and vendor access in a fast-paced, process-driven environment. Ideal candidates have 1–3 years in a data center or critical operations setting, with strong attention to detail and a customer-service mindset.

Qualifications

• 1-3 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Multitasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
• Customer service mentality - we are customer obsessed
• Opportunities for overtime work will be available.
• Working hours are varied and nights, weekends and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve.
• Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed.
• Assist in arranging access and creating work authorisations and changes for internal works or for vendors.
• Assist in creating required MOPs.
• Procurement of goods and services through the procurement system.
• Receive and respond to third party reports of mechanical or maintenance issues on the systems.

Skills

1-3 years experience

Multitasking

Attention to detail

Organization & prioritization

Dedication & desire to learn

Customer service mentality

Safety awareness

Job description

Iron Mountain is seeking a Sr. Critical Facilities Technician to support 24x7 data center operations, ensuring power, cooling, and building systems run reliably.

You will monitor critical infrastructure, perform routine maintenance, and manage tickets and vendor access in a fast-paced, process-driven environment. Ideal candidates have 1–3 years in a data center or critical operations setting, with strong attention to detail and a customer-service mindset.