Data Analyst | ServiceNow Dashboards & Modeling | DC

Evoke-Research-and-Con; Washington (District of Columbia); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits include medical, presc

Dental and vision plans

Life Insurance

Short-term & Long-term Disability

401(k) with match

PTO and 11 paid holidays

Parental leave & bereavement

Job summary

Evoke-Research-and-Con in Washington, DC is seeking a Data Analyst to join our team. The role focuses on collecting, validating, analyzing, and reporting IT data metrics using a ServiceNow-based application, with collaboration across clients and project teams to gather requirements and build data models and dashboards.

Candidates should have 5 to 10 years of relevant experience and be proficient in M365, ServiceNow, Jira, SDLC, and Agile/Scrum, with strong presentation and writing skills.

Qualifications

• 5 to 10 years of relevant experience.

Responsibilities

• Collect, validate, analyze, and report metrics on enterprise IT data using a custom ServiceNow application
• Work with clients and the project team to gather requirements and build data models, collection strategies, and dashboards in ServiceNow
• Support data projects that enable trend analysis, continuous process improvement, and data-driven decisions
• Collaborate with internal teams to deliver results
• Create and maintain clear technical documentation and work products (e.g., SOPs, training guides, status reports, PowerPoint briefs)

Skills

M365 proficiency

ServiceNow

Jira

SDLC

Agile/Scrum

Requirements gathering

Presentation & writing

Multitasking / project management

Problem solving

Self-starter / initiative

Emotional intelligence

Job description

Evoke-Research-and-Con in Washington, DC is seeking a Data Analyst to join our team. The role focuses on collecting, validating, analyzing, and reporting IT data metrics using a ServiceNow-based application, with collaboration across clients and project teams to gather requirements and build data models and dashboards.

Candidates should have 5 to 10 years of relevant experience and be proficient in M365, ServiceNow, Jira, SDLC, and Agile/Scrum, with strong presentation and writing skills.