ServiceNow Analytics Engineer - Dashboards & Insights

Universal Music Group; Nashville (TN); Sur place; USD 75 000 - 130 000; Plein temps

Avantages offerts par ce poste

Comprehensive medical coverage

401(k) retirement plan with vesting

Paid time off and holidays

Résumé du poste

Universal Music Group in Nashville seeks a Data & Analytics Engineer for ServiceNow to deliver trusted reporting, dashboards, and performance insights. You will define KPI standards, build datasets, automate data quality, and enable stakeholders to make data-driven decisions.

Work with a global ServiceNow team, partner with platform and product leaders, and own reporting from operational to executive levels. Requires 5+ years in analytics and ServiceNow reporting.

Qualifications

• Define KPI/metric definitions with Platform and Product leaders.
• Build reporting datasets, extracts and integrations to BI tools.
• Implement automated data quality checks and reconcile reporting issues.
• Develop self-service analytics assets (dashboards, filters, drilldowns).
• Provide insights on demand, throughput, SLA performance and bottlenecks.
• Enable release/operations reporting (change success, incident trends).
• Document metric definitions and reporting artefacts for auditability.

Responsabilités

• Own ServiceNow reporting and analytics delivery (dashboards, scorecards, reporting).
• Collaborate with a global team across time zones and handoffs.
• Support ad-hoc analysis using governed data sources.
• Partner with Platform and Product leadership to improve transparency and value realization.

Connaissances

KPI definitions

Data analytics

SQL concepts

Dashboarding

Stakeholder communication

Global collaboration

ServiceNow analytics

Performance analytics

Formation

Bachelor's degree in IT/Analytics

Equivalent work experience

Outils

Power BI

Tableau

ServiceNow

Description du poste

Universal Music Group in Nashville seeks a Data & Analytics Engineer for ServiceNow to deliver trusted reporting, dashboards, and performance insights. You will define KPI standards, build datasets, automate data quality, and enable stakeholders to make data-driven decisions.

Work with a global ServiceNow team, partner with platform and product leaders, and own reporting from operational to executive levels. Requires 5+ years in analytics and ServiceNow reporting.