Data Analyst, Service & Repair Operations

Antler; Danvers (MA); On-site; USD 54,000 - 87,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Johnson & Johnson is seeking a Data Analyst, Service & Repair in Danvers, MA. The role focuses on collecting, analyzing, and interpreting operational, financial, and customer data to improve service performance, repair efficiency, and business outcomes.

You will work with Service Operations, Project Management, Supply Chain, Finance, and Leadership to identify trends and support data-driven decisions that enhance customer satisfaction and operational excellence.

Qualifications

• Bachelor's degree in a relevant field.
• 2-5+ years of data analysis or BI experience.
• Advanced Excel use including Pivot Tables and data visualization.

Responsibilities

• Analyze service and repair data to identify trends and gaps.
• Develop dashboards, scorecards, and reports using BI tools.
• Monitor KPIs such as turnaround time, productivity, and SLA compliance.
• Collaborate with cross-functional teams to improve data accuracy and reporting.

Skills

Excel Pivot Tables

SQL

Python

Data analysis

Communication

Education

Bachelor's degree in Data Analytics or related field

Tools

Salesforce

Power BI

Tableau

SQL querying

Job description

Johnson & Johnson is seeking a Data Analyst, Service & Repair in Danvers, MA. The role focuses on collecting, analyzing, and interpreting operational, financial, and customer data to improve service performance, repair efficiency, and business outcomes.

You will work with Service Operations, Project Management, Supply Chain, Finance, and Leadership to identify trends and support data-driven decisions that enhance customer satisfaction and operational excellence.