Data Analyst, Service & Repair: Cardio Care Insights

Johnson & Johnson Innovative Medicine; Danvers (MA); On-site; USD 54,000 - 87,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation

Job summary

Johnson & Johnson Heart Recovery is seeking a Data Analyst to collect, analyze, and interpret operational, financial, and customer data to improve service performance and repair efficiency. This role partners with Service Operations, Project Management, Supply Chain, Finance, and Leadership to drive data-driven decisions.

You will develop dashboards, monitor KPIs, validate data from ERP/CRM, and support capacity planning.

Qualifications

• Bachelor’s degree in a related field.
• 2–5+ years of data analysis or operational analytics experience.
• Advanced proficiency in Microsoft Excel, including Pivot Tables and data visualization.
• Experience with Salesforce, SQL, Python and database querying.
• Experience with Power BI or Tableau for dashboards.

Responsibilities

• Analyze service and repair data to identify trends, opportunities, and performance gaps.
• Develop dashboards, scorecards, and reports using business intelligence tools.
• Monitor KPIs including turnaround time, productivity, first-time fix rate, backlog, customer satisfaction, and equipment uptime.
• Analyze technician performance, labor utilization, and resource allocation to improve operational efficiency.
• Support forecasting and capacity planning by evaluating service demand trends and workload distribution.
• Identify root causes of service delays, quality issues, and cost overruns, and recommend corrective actions.
• Collaborate with cross-functional teams to improve data accuracy, reporting processes, and business performance.
• Validate, clean, and maintain large datasets from ERP, CRM, Salesforce, and operational systems.
• Perform financial analysis related to labor costs, repair expenses, service contracts, and profitability.
• Track SLA compliance and customer performance metrics.
• Support continuous improvement initiatives through data modeling, trend analysis, and performance monitoring.

Skills

Data analytics

BI

Dashboard development

Data storytelling

Education

Bachelor’s degree in data analytics, business analytics, statistics, mathematics, finance, information systems, operations management, or related field

Tools

Salesforce

SQL

Python

Power BI

Tableau

Job description

Johnson & Johnson Heart Recovery is seeking a Data Analyst to collect, analyze, and interpret operational, financial, and customer data to improve service performance and repair efficiency. This role partners with Service Operations, Project Management, Supply Chain, Finance, and Leadership to drive data-driven decisions.

You will develop dashboards, monitor KPIs, validate data from ERP/CRM, and support capacity planning.