Data Analyst, Service & Repair

6942-ABIOMED Inc. Legal Entity; Danvers (MA); On-site; USD 54,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Job summary

Johnson & Johnson is hiring a Data Analyst, Service & Repair in Danvers, MA to collect, analyze, and interpret operational, financial, and customer data. You will partner with Service Operations, Project Management, Supply Chain, Finance, and Leadership to drive insights that improve service performance and repair efficiency.

The role focuses on identifying trends, forecasting demand, and delivering actionable reports and dashboards using Salesforce, SQL, Python, Power BI, and Tableau.

Qualifications

• Bachelor's degree in Data Analytics, Business Analytics, Statistics, Mathematics, Finance, Information Systems, Operations Management, or related field
• 2-5+ years of experience in data analysis, business intelligence, or operational analytics
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, and data visualization
• Experience with Salesforce, SQL, Python and database querying
• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms
• Strong analytical, problem-solving, and critical-thinking skills
• Ability to communicate complex data insights to technical and non-technical audiences

Responsibilities

• Analyze service and repair operational data to identify trends, opportunities, and performance gaps
• Develop and maintain dashboards, scorecards, and reports using business intelligence tools
• Monitor KPIs including turnaround time, productivity, first-time fix rate, backlog, customer satisfaction, and equipment uptime
• Analyze technician performance, labor utilization, and resource allocation to improve operational efficiency
• Support forecasting and capacity planning by evaluating service demand trends and workload distribution
• Identify root causes of service delays, quality issues, and cost overruns, and recommend corrective actions
• Collaborate with cross-functional teams to improve data accuracy, reporting processes, and business performance
• Validate, clean, and maintain large datasets from ERP, CRM, Salesforce, and operational systems
• Perform financial analysis related to labor costs, repair expenses, service contracts, and profitability
• Track service-level agreement (SLA) compliance and customer performance metrics
• Support continuous improvement initiatives through data modeling, trend analysis, and performance monitoring

Skills

Analytical thinking

Problem-solving

Critical thinking

Communication

Education

Bachelor's degree in Data Analytics, Business Analytics, Statistics, Mathematics, Finance, Information Systems, Operations Management, or related field

Tools

Salesforce

SQL

Python

Power BI

Tableau

Microsoft Excel

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Details

Job Function: Data Analytics & Computational Sciences

Job Sub Function: Data Engineering

Job Category: Scientific/Technology

All Job Posting Locations: Danvers, Massachusetts, United States of America

Job Description

We are searching for the best talent for Data Analyst, Service & Repair. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke.

You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Johnson & Johnson Heart Recovery is redefining team-driven success while reshaping heart recovery. Here, innovation is driven by continuous improvement and a passion for saving lives.

We are seeking a highly motivated and experienced Data Analyst who will be responsible for collecting, analyzing, and interpreting operational, financial, and customer data to improve service performance, repair efficiency, resource utilization, and business outcomes. This role partners with Service Operations, Project Management, Supply Chain, Finance, and Leadership teams to identify trends, develop actionable insights, and support data-driven decision-making across the Service & Repair organization.

Principal Duties and Responsibilities

• Analyze service and repair operational data to identify trends, opportunities, and performance gaps.
• Develop and maintain dashboards, scorecards, and reports using business intelligence tools.
• Monitor key performance indicators (KPIs) including turnaround time, productivity, first-time fix rate, backlog, customer satisfaction, and equipment uptime.
• Analyze technician performance, labor utilization, and resource allocation to improve operational efficiency.
• Support forecasting and capacity planning by evaluating service demand trends and workload distribution.
• Identify root causes of service delays, quality issues, and cost overruns, and recommend corrective actions.
• Collaborate with cross-functional teams to improve data accuracy, reporting processes, and business performance.
• Validate, clean, and maintain large datasets from ERP, CRM, Salesforce, and operational systems.
• Perform financial analysis related to labor costs, repair expenses, service contracts, and profitability.
• Track service-level agreement (SLA) compliance and customer performance metrics.
• Support continuous improvement initiatives through data modeling, trend analysis, and performance monitoring.

Job Qualifications

• Bachelor's degree in Data Analytics, Business Analytics, Statistics, Mathematics, Finance, Information Systems, Operations Management, or related field.
• 2-5+ years of experience in data analysis, business intelligence, or operational analytics.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, and data visualization.
• Strong experience with Salesforce, SQL, Python and database querying.
• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to communicate complex data insights to technical and non-technical audiences.

Equal Opportunity Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Salary and Benefits

The anticipated base pay range for this position is: $54,000 - $87,450. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

• medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• consolidated retirement plan (pension) and savings plan (401k).
• long-term incentive program.
• Vacation – up to 120 hours per calendar year.
• Sick time – up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year.
• Holiday pay, including Floating Holidays – up to 13 days per calendar year.
• Work, Personal and Family Time – up to 40 hours per calendar year.

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

Closing Date

This job posting is anticipated to close on October 15,2026. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.