Data-Driven Operations Analyst

JOHNSON SERVICE GROUP; Grand Rapids (MI); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

401(k)

Weekly Pay

Job summary

Johnson Service Group (JSG) is seeking an Operations Analyst to support our business operations by turning data into actionable insights, managing workloads, and tracking key financial and operational metrics. You will build regular dashboards and collaborate with cross-functional teams to communicate findings to stakeholders.

This role emphasizes data-driven decision making, process optimization, and cross-functional collaboration in a dynamic environment.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field (or equivalent experience).
• Experience with Microsoft Excel, PowerPoint, and other common business applications.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication skills and the ability to work collaboratively in a team environment.

Responsibilities

• Database Data Pulls: Extract, organize, and validate data from various databases to support reporting, analysis, and decision-making activities.
• Workload Management: Assist in the allocation and prioritization of tasks and projects across teams, ensuring efficient resource utilization and timely completion of deliverables.
• Financial and Metric Tracking: Monitor, analyze, and report on financial performance and key business metrics. Prepare regular dashboards and presentations to communicate findings to stakeholders.
• Ongoing Operational Support: Provide day‑to‑day support for operational processes, identify areas for improvement, and collaborate with cross-functional teams to implement best practices.

Skills

Data analysis

Process management

Analytical thinking

Communication

Team collaboration

Education

Bachelor’s degree in Business, Finance, or related field

Tools

Excel

PowerPoint

Job description

Johnson Service Group (JSG) is seeking an Operations Analyst to support our business operations by turning data into actionable insights, managing workloads, and tracking key financial and operational metrics. You will build regular dashboards and collaborate with cross-functional teams to communicate findings to stakeholders.

This role emphasizes data-driven decision making, process optimization, and cross-functional collaboration in a dynamic environment.