Data Analyst, Service & Repair

Johnson & Johnson Innovative Medicine; Danvers (MA); On-site; USD 54,000 - 87,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation

Job summary

Johnson & Johnson Heart Recovery is seeking a Data Analyst to collect, analyze, and interpret operational, financial, and customer data to improve service performance and repair efficiency. This role partners with Service Operations, Project Management, Supply Chain, Finance, and Leadership to drive data-driven decisions.

You will develop dashboards, monitor KPIs, validate data from ERP/CRM, and support capacity planning.

Qualifications

• Bachelor’s degree in a related field.
• 2–5+ years of data analysis or operational analytics experience.
• Advanced proficiency in Microsoft Excel, including Pivot Tables and data visualization.
• Experience with Salesforce, SQL, Python and database querying.
• Experience with Power BI or Tableau for dashboards.

Responsibilities

• Analyze service and repair data to identify trends, opportunities, and performance gaps.
• Develop dashboards, scorecards, and reports using business intelligence tools.
• Monitor KPIs including turnaround time, productivity, first-time fix rate, backlog, customer satisfaction, and equipment uptime.
• Analyze technician performance, labor utilization, and resource allocation to improve operational efficiency.
• Support forecasting and capacity planning by evaluating service demand trends and workload distribution.
• Identify root causes of service delays, quality issues, and cost overruns, and recommend corrective actions.
• Collaborate with cross-functional teams to improve data accuracy, reporting processes, and business performance.
• Validate, clean, and maintain large datasets from ERP, CRM, Salesforce, and operational systems.
• Perform financial analysis related to labor costs, repair expenses, service contracts, and profitability.
• Track SLA compliance and customer performance metrics.
• Support continuous improvement initiatives through data modeling, trend analysis, and performance monitoring.

Skills

Data analytics

BI

Dashboard development

Data storytelling

Education

Bachelor’s degree in data analytics, business analytics, statistics, mathematics, finance, information systems, operations management, or related field

Tools

Salesforce

SQL

Python

Power BI

Tableau

Job description

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Data Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Danvers, Massachusetts, United States of America

Job Description:

We are searching for the best talent for Data Analyst, Service & Repair.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Johnson & Johnson Heart Recovery is redefining team-driven success while reshaping heart recovery. Here, innovation is driven by continuous improvement and a passion for saving lives. We are seeking a highly motivated and experienced Data Analyst who will be responsible for collecting, analyzing, and interpreting operational, financial, and customer data to improve service performance, repair efficiency, resource utilization, and business outcomes. This role partners with Service Operations, Project Management, Supply Chain, Finance, and Leadership teams to identify trends, develop actionable insights, and support data-driven decision-making across the Service & Repair organization.

Principal Duties and Responsibilities

• , vibration, thermal, reliability magnetic and systems analyses to
• Analyze service and repair operational data to identify trends, opportunities, and performance gaps.
• Develop and maintain dashboards, scorecards, and reports using business intelligence tools.
• Monitor key performance indicators (KPIs) including turnaround time, productivity, first-time fix rate, backlog, customer satisfaction, and equipment uptime.
• Analyze technician performance, labor utilization, and resource allocation to improve operational efficiency.
• Support forecasting and capacity planning by evaluating service demand trends and workload distribution.
• Identify root causes of service delays, quality issues, and cost overruns, and recommend corrective actions.
• Collaborate with cross-functional teams to improve data accuracy, reporting processes, and business performance.
• Validate, clean, and maintain large datasets from ERP, CRM, Salesforce, and operational systems.
• Perform financial analysis related to labor costs, repair expenses, service contracts, and profitability.
• Track service-level agreement (SLA) compliance and customer performance metrics.
• Support continuous improvement initiatives through data modeling, trend analysis, and performance monitoring.

Job Qualifications:

• Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Mathematics, Finance, Information Systems, Operations Management, or related field.
• 2-5+ years of experience in data analysis, business intelligence, or operational analytics.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, and data visualization.
• Strong experience with Salesforce, SQL, Python and database querying.
• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to communicate complex data insights to technical and non-technical audiences.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is: $54,000 - $87,450.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs:

• medical
• dental
• vision
• life insurance
• short- and long-term disability
• business accident insurance
• group legal insurance
• consolidated retirement plan (pension) and savings plan (401k)
• long-term incentive program
• Vacation - up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
• Holiday pay, including Floating Holidays - up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401k). This position is eligible to participate in the Company’s long-term incentive program. Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year. Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year. Holiday pay, including Floating Holidays - up to 13 days per calendar year. Work, Personal and Family Time - up to 40 hours per calendar year. For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Johnson & Johnson: Changing health for humanity

We’re building a world where complex diseases are prevented and cured, treatments are smarter and less invasive—and solutions are personal.