Cardio Service & Repair Data Analyst — Data-Driven Care

6942-ABIOMED Legal Entity; Cherry Hill Township (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Johnson & Johnson Heart Recovery is seeking a skilled Data Analyst to collect, analyze, and interpret operational, financial, and customer data to improve service performance and repair efficiency.

You will collaborate with Service Operations, Supply Chain, Finance, and Leadership to identify trends and provide actionable insights to drive data-driven decisions across the Service & Repair organization. A Bachelor’s degree in a related field and 2–5+ years of experience are expected.

Qualifications

• Bachelor’s degree in data analytics or a related field.
• 2–5+ years in data analysis or BI.
• Advanced Excel skills and data visualization.

Responsibilities

• Analyze service and repair data to identify trends and gaps.
• Develop dashboards and reports with BI tools.
• Monitor KPIs including turnaround time, backlog, SLA, and customer metrics.
• Analyze technician performance and labor utilization.
• Support forecasting and capacity planning.
• Validate and clean large datasets from ERP/CRM/Salesforce.

Skills

Data analytics

Business intelligence

Operational analytics

Excel (Pivot Tables, Power Query)

Data visualization

KPI tracking

Education

Bachelor's degree in Data Analytics/Business Analytics/Statistics/Mathematics/Finance/IS/OM

Tools

ERP

CRM

Salesforce

Job description

Johnson & Johnson Heart Recovery is seeking a skilled Data Analyst to collect, analyze, and interpret operational, financial, and customer data to improve service performance and repair efficiency.

You will collaborate with Service Operations, Supply Chain, Finance, and Leadership to identify trends and provide actionable insights to drive data-driven decisions across the Service & Repair organization. A Bachelor’s degree in a related field and 2–5+ years of experience are expected.