Data & AI Specialist — Nonprofit Customer Champion

Windfall Data, Inc.; San Francisco (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

A people intelligence and AI company is seeking a dedicated Data & AI Specialist in San Francisco to provide exceptional support to nonprofit customers. The role involves responding to inquiries, providing guidance on fundraising efforts, and collaborating with internal teams. Candidates should have a Bachelor's degree and 1-2 years of experience in customer support. The position offers a competitive salary range of $55k-$65k, along with bonuses and equity.

Qualifications

• 1-2 years of experience in a customer support role, ideally in the tech or nonprofit sectors.
• Proven ability to adapt to shifting priorities and manage multiple tasks effectively.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Provide impactful support and solutions to nonprofit customers.
• Respond to user inquiries promptly through phone, chat, and email.
• Collaborate with internal teams to report bugs and gather user feedback.

Skills

Customer support

Problem-solving

Communication

Attention to detail

Education

Bachelor's degree

Tools

Salesforce

Job description

A people intelligence and AI company is seeking a dedicated Data & AI Specialist in San Francisco to provide exceptional support to nonprofit customers. The role involves responding to inquiries, providing guidance on fundraising efforts, and collaborating with internal teams. Candidates should have a Bachelor's degree and 1-2 years of experience in customer support. The position offers a competitive salary range of $55k-$65k, along with bonuses and equity.