DARCARS Porter

Darcars; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Porter to enhance customer satisfaction and support the service department's operations. In this role, you will be pivotal in managing vehicle flow, assisting customers, and ensuring the service area remains clean and organized. Your strong communication skills and commitment to customer service will shine as you greet clients and help them navigate their experiences. This position offers a chance to grow within a supportive environment that values teamwork and community engagement. If you're ready to make a difference and thrive in a dynamic setting, this opportunity is for you!

Benefits

Medical insurance

Vision insurance

Dental insurance

401(k)

PTO and Paid Holidays

Employee discounts

Internal career advancement opportunities

Community service initiatives

Qualifications

• Strong communication skills and commitment to customer service required.
• Must be able to lift 30 lbs and operate vehicles safely.

Responsibilities

• Manage lane activities and assist customers with vehicle needs.
• Maintain cleanliness of service areas and assist with vehicle flow.

Skills

Strong communication skills

Customer service commitment

Ability to lift 30 lbs

Ability to operate manual transmission

Education

High School diploma or equivalent (GED)

Job description

DARCARS Automotive Group is now seeking a Porter!

As the Porter you will play an extremely important role in customer satisfaction and the overall continued success of our company. In this role, you are responsible for lane management and will perform various tasks and errands for the dealership service department.

In this role, you'll:

• Conduct business in a professional and ethical manner
• Greet every customer with a smile
• Direct customers to their desired destinations when parking or retrieving their vehicles
• Assist with service write-up and tagging of customer vehicles
• Assist with efficient vehicle flow within the dealership as service tickets are generated
• Assist Advisors and Technicians by moving client vehicles to and from the shop and anything else they may need to complete the service visit
• Provide shuttle service to customers, when requested
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers
• Maintain cleanliness of service area, keeping floor clean and dry, as necessary
• Be responsible for garbage removal
• Clean driveway and walkways, removing debris, ice, and snow, as necessary
• Comply with DARCARS policies and procedures
• Assist in dealer exchanges
• Other duties as assigned

For this role, you'll need:

• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• High School diploma or equivalent (GED)
• Ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Ability to lift a minimum of 30 lbs
• Must have visual acuity that meets Maryland MVA requirements in order to operate company and customer vehicles
• Ability to work outdoors and on your feet for extended periods of time in various weather conditions
• Ability to operate manual transmission is highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license and safe driving record
• Must be able to pass pre-employment screening (background)

Benefits:

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• 401(k)
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.