Peridance Front Desk Manager

Dance; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Peridance Center in New York, NY seeks a Front Desk Manager to oversee the day-to-day operations of the Front Desk, ensuring smooth class operations and exceptional customer service for students, faculty, families, and visitors.

The role requires supervising front desk staff, coordinating communication between programs, and supporting administrative processes across the Center in a fast-paced, dance-focused environment.

Qualifications

• Experience in customer-facing or administrative roles.
• Ability to multitask in a fast-paced environment.
• Comfortable learning new scheduling and registration systems.

Responsibilities

• Oversee daily front desk operations and ensure smooth flow of students, faculty, and guests.
• Supervise and schedule front desk staff, providing training and ongoing support.
• Maintain attendance records and oversee class check-ins for open classes and programs.
• Answer phones, respond to emails, and provide clear, friendly service.
• Troubleshoot scheduling questions, registrations, and student concerns.

Skills

Customer service

Front desk ops

Staff supervision

Scheduling

Multitasking

MindBody

Tools

MindBody

Job description

Company: Peridance Center
Location: NY, NY
Compensation: $17/hour

Front Desk Manager

Peridance Center — New York, NY

Peridance Center, a leading New York City institution for dance training and performance, is seeking a highly organized, personable, and proactive Front Desk Manager to join our administrative team. This position is essential to the smooth daily operation of the Center and serves as the first point of contact for students, faculty, families, and visitors. We are looking for someone who thrives in a fast-paced environment, enjoys working with people, and is passionate about supporting a vibrant artistic community.

Position Summary

The Front Desk Manager oversees the day-to-day operations of the Front Desk and ensures exceptional customer service across all departments. This role manages front desk staff, coordinates communication between programs, maintains smooth class operations, and supports administrative processes throughout the Center.

Key Responsibilities

Front Desk Operations

• Manage daily front desk functions and ensure smooth flow of students, faculty, and guests entering the Center.
• Supervise and schedule front desk staff, providing training, guidance, and ongoing support.
• Maintain accurate attendance records and oversee class check-ins for open classes and school programs.
• Answer phones, respond to emails, and provide clear and friendly customer service.
• Troubleshoot scheduling questions, class registrations, and student concerns.

Customer Service & Student Support

• Serve as the primary point of contact for inquiries about classes, programs, rentals, and events.
• Build positive relationships with Peridance students, school families, and faculty.
• Assist families and students with registrations, payments, and program information.

Administrative Coordination

• Ensure faculty sign-in sheets, rosters, and studio schedules are up to date.
• Coordinate closely with School at Peridance, Certificate Program, SAP/ISP, and PCDC administrative teams.
• Manage daily studio operations, including room assignments, schedule changes, and last-minute adjustments.
• Support the enforcement of school policies, including attendance, tuition, and safety procedures.

Communication & Facility Support

• Relay important updates to students, parents, and faculty in a timely manner.
• Support the Operations team with general facility needs, lost-and-found, and incident reporting.
• Assist with front-of-house duties during performances, showcases, and special events as needed.

Qualifications

• Strong communication and customer service skills.
• Prior experience in customer-facing or administrative roles preferred.
• Ability to multitask in a fast-paced environment.
• Highly organized and detail-oriented.
• Comfortable learning new systems quickly (registration systems, scheduling tools, etc.).
• Interest or experience in dance or performing arts is a plus.
• Availability for a mix of weekday, evening, and weekend hours.
• Knowledge of MindBody platform.