Damages & Returns Specialist - DC Inventory

Default Brand; Mesquite (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Default Brand is seeking a warehouse associate to manage damaged and returned inventory in a Texas-based facility. You will log damage, inspect items, tag and segregate goods, and determine disposition according to guidelines, while processing returns in the ERP/WMS system and ensuring accurate documentation.

This role requires attention to detail, teamwork, and strong communication to coordinate with customer service, wholesale, and inventory control teams.

Qualifications

• High school diploma or equivalent is required.
• Experience in warehousing, returns processing, or inventory control preferred.
• Strong attention to detail and accuracy in documentation.
• Basic computer skills; experience with WMS/ERP systems preferred.
• Ability to read and interpret return documents, labels, and product information.
• Good communication and teamwork skills.
• Problem-solving skills to assess product condition and determine appropriate disposition.

Responsibilities

• Receive and log damaged product from inbound shipments, internal handling, or outbound issues.
• Inspect items to determine type and extent of damage.
• Accurately tag, label, and segregate damaged goods per company procedures.
• Determine disposition (repair, return to vendor, scrap, resale, or secondary channel) based on guidelines.
• Receive and verify returned merchandise against return authorizations, packing lists, and system data.
• Inspect returned items for completeness, damage, and resale condition.
• Process returns in the warehouse management or ERP system, including reason codes and status updates.
• Coordinate restocking of saleable product and proper handling of non-saleable product.
• Communicate with customer service, wholesale, and inventory control teams regarding product status.
• Assist warehouse teams with locating and moving damaged/return items as needed.
• Participate in audits, cycle counts, or special projects related to damages/returns.
• Follow company policies to minimize shrink, loss, and unauthorized removal of product.
• Maintain organized records of damaged and returned inventory, including photos when required.
• Adhere to all safety procedures and use required personal protective equipment.
• Maintain a clean, organized, and clearly labeled damages/returns area.

Skills

Attention to detail

Communication

Teamwork

Problem-solving

Education

High school diploma or equivalent

Tools

WMS/ERP systems

Job description

Default Brand is seeking a warehouse associate to manage damaged and returned inventory in a Texas-based facility. You will log damage, inspect items, tag and segregate goods, and determine disposition according to guidelines, while processing returns in the ERP/WMS system and ensuring accurate documentation.

This role requires attention to detail, teamwork, and strong communication to coordinate with customer service, wholesale, and inventory control teams.