DC Damages/Returns Associate

Ashley Furniture Industries, LLC; Mesquite (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Ashley Furniture Industries, LLC is seeking a Warehouse Associate to handle damaged and returned goods, log items, and determine disposition. You will inspect, tag, and segregate damaged items, verify returns, and process in WMS/ERP systems.

You will coordinate restocking and assist with inspections to minimize shrink and maintain inventory accuracy. The role requires high school diploma, basic computer skills, and strong attention to detail, with experience in warehousing or returns processing

Qualifications

• High school diploma or equivalent required.
• Experience in warehousing, returns processing, or inventory control preferred.
• Strong attention to detail and accuracy in documentation.
• Basic computer skills; experience with WMS/ERP systems preferred.
• Ability to read and interpret return documents, labels, and product information.
• Good communication and teamwork skills.
• Problem-solving skills to assess product condition and determine appropriate disposition.

Responsibilities

• Receive and log damaged product from inbound shipments, internal handling, or outbound issues.
• Inspect items to determine type and extent of damage.
• Accurately tag, label, and segregate damaged goods per company procedures.
• Determine disposition (repair, return to vendor, scrap, resale, or secondary channel) based on guidelines.
• Receive and verify returned merchandise against return authorizations, packing lists, and system data.
• Inspect returned items for completeness, damage, and resale condition.
• Process returns in the warehouse management or ERP system, including reason codes and status updates.
• Coordinate restocking of saleable product and proper handling of non-saleable product.

Skills

Attention to detail

Communication

Teamwork

Problem solving

Basic computer skills

Education

High school diploma or equivalent

Tools

WMS/ERP systems

Job description

• Receive and log damaged product from inbound shipments, internal handling, or outbound issues.
• Inspect items to determine type and extent of damage.
• Accurately tag, label, and segregate damaged goods per company procedures.
• Determine disposition (repair, return to vendor, scrap, resale, or secondary channel) based on guidelines.
• Receive and verify returned merchandise against return authorizations, packing lists, and system data.
• Inspect returned items for completeness, damage, and resale condition.
• Process returns in the warehouse management or ERP system, including reason codes and status updates.
• Coordinate restocking of saleable product and proper handling of non-saleable product.

Documentation & System Updates

• Enter damage and return details in the appropriate systems accurately and in a timely manner.
• Maintain organized records of damaged and returned inventory, including photos when required.
• Assist with reporting on damage trends, return reasons, and inventory write-offs.
• Help ensure that damaged and return inventory is controlled, secured, and accounted for.
• Support investigations into recurring damage, packaging issues, or handling errors.
• Follow company policies to minimize shrink, loss, and unauthorized removal of product.

Cross-Functional Support

• Communicate with customer service, wholesale, and inventory control teams regarding product status.
• Assist warehouse teams with locating and moving damaged/return items as needed.
• Participate in audits, cycle counts, or special projects related to damages/returns.

Safety & Housekeeping

• Adhere to all safety procedures and use required personal protective equipment.
• Maintain a clean, organized, and clearly labeled damages/returns area.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Experience in warehousing, returns processing, or inventory control preferred.
• Strong attention to detail and accuracy in documentation.
• Basic computer skills; experience with WMS/ERP systems preferred.
• Ability to read and interpret return documents, labels, and product information.
• Good communication and teamwork skills.
• Problem-solving skills to assess product condition and determine appropriate disposition.

Physical Requirements

• Ability to stand, walk, bend, and lift throughout the shift.
• Ability to lift, move, or push product up to 50 lbs. as needed.
• Ability to work in typical warehouse conditions (noise, temperature variation, handling large items).

Schedule: Monday - Friday, 5:00 AM to 1:30 PM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.