DC Damages/Returns Associate

Default Brand; Mesquite (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Default Brand is seeking a warehouse associate to manage damaged and returned inventory in a Texas-based facility. You will log damage, inspect items, tag and segregate goods, and determine disposition according to guidelines, while processing returns in the ERP/WMS system and ensuring accurate documentation.

This role requires attention to detail, teamwork, and strong communication to coordinate with customer service, wholesale, and inventory control teams.

Qualifications

• High school diploma or equivalent is required.
• Experience in warehousing, returns processing, or inventory control preferred.
• Strong attention to detail and accuracy in documentation.
• Basic computer skills; experience with WMS/ERP systems preferred.
• Ability to read and interpret return documents, labels, and product information.
• Good communication and teamwork skills.
• Problem-solving skills to assess product condition and determine appropriate disposition.

Responsibilities

• Receive and log damaged product from inbound shipments, internal handling, or outbound issues.
• Inspect items to determine type and extent of damage.
• Accurately tag, label, and segregate damaged goods per company procedures.
• Determine disposition (repair, return to vendor, scrap, resale, or secondary channel) based on guidelines.
• Receive and verify returned merchandise against return authorizations, packing lists, and system data.
• Inspect returned items for completeness, damage, and resale condition.
• Process returns in the warehouse management or ERP system, including reason codes and status updates.
• Coordinate restocking of saleable product and proper handling of non-saleable product.
• Communicate with customer service, wholesale, and inventory control teams regarding product status.
• Assist warehouse teams with locating and moving damaged/return items as needed.
• Participate in audits, cycle counts, or special projects related to damages/returns.
• Follow company policies to minimize shrink, loss, and unauthorized removal of product.
• Maintain organized records of damaged and returned inventory, including photos when required.
• Adhere to all safety procedures and use required personal protective equipment.
• Maintain a clean, organized, and clearly labeled damages/returns area.

Skills

Attention to detail

Communication

Teamwork

Problem-solving

Education

High school diploma or equivalent

Tools

WMS/ERP systems

Job description

• Receive and log damaged product from inbound shipments, internal handling, or outbound issues.
• Inspect items to determine type and extent of damage.
• Accurately tag, label, and segregate damaged goods per company procedures.
• Determine disposition (repair, return to vendor, scrap, resale, or secondary channel) based on guidelines.
• Receive and verify returned merchandise against return authorizations, packing lists, and system data.
• Inspect returned items for completeness, damage, and resale condition.
• Process returns in the warehouse management or ERP system, including reason codes and status updates.
• Coordinate restocking of saleable product and proper handling of non-saleable product.

Documentation & System Updates

• Enter damage and return details in the appropriate systems accurately and in a timely manner.
• Maintain organized records of damaged and returned inventory, including photos when required.
• Assist with reporting on damage trends, return reasons, and inventory write-offs.
• Help ensure that damaged and return inventory is controlled, secured, and accounted for.
• Support investigations into recurring damage, packaging issues, or handling errors.
• Follow company policies to minimize shrink, loss, and unauthorized removal of product.

Cross-Functional Support

• Communicate with customer service, wholesale, and inventory control teams regarding product status.
• Assist warehouse teams with locating and moving damaged/return items as needed.
• Participate in audits, cycle counts, or special projects related to damages/returns.

Safety & Housekeeping

• Adhere to all safety procedures and use required personal protective equipment.
• Maintain a clean, organized, and clearly labeled damages/returns area.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Experience in warehousing, returns processing, or inventory control preferred.
• Strong attention to detail and accuracy in documentation.
• Basic computer skills; experience with WMS/ERP systems preferred.
• Ability to read and interpret return documents, labels, and product information.
• Good communication and teamwork skills.
• Problem-solving skills to assess product condition and determine appropriate disposition.

Physical Requirements

• Ability to stand, walk, bend, and lift throughout the shift.
• Ability to lift, move, or push product up to 50 lbs. as needed.
• Ability to work in typical warehouse conditions (noise, temperature variation, handling large items).

Schedule: Monday - Friday, 5:00 AM to 1:30 PM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.