Service Desk Analyst

Seneca Resources; Dallas (TX); Remote; USD 36,000 - 59,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading IT services company seeks a Service Desk Analyst for a night shift role, responsible for providing Level 1 IT support in a remote setting, with a focus on incident management and customer communication. Candidates should possess strong problem-solving skills and relevant experience in the IT service desk field, with a competitive salary range based on local market data.

Qualifications

• 1–3 years of IT Service Desk experience required.
• Proficiency in MS Office and incident ticketing tools.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide Level 1 IT support in a 24/7 environment.
• Handle incidents and service requests via phone and email.
• Create and manage incident tickets, ensuring accurate tracking.

Skills

Communication

Problem Solving

Tools

MS Office

Incident Ticketing Tools

Job description

Direct message the job poster from Seneca Resources

Sr Technical Recruiter / Talent acquisition @ Seneca Resources

Job Title: Service Desk Analyst – Night Shift

Location: Remote (Must be within driving distance of Dallas, TX)

Shift: 8:00 PM – 8:00 AM ET

Clearance: U.S. Citizenship required; must pass Public Trust background check

Job Summary:

Provide Level 1 IT support in a 24/7 environment. Handle incidents and service requests via phone, email, and monitoring tools. Follow documented procedures, escalate issues as needed, and ensure accurate ticket management.

Key Responsibilities:

• Answer and resolve IT support calls and emails
• Monitor system alerts and create incident tickets
• Escalate issues using Everbridge
• Perform password resets and basic account support
• Maintain accurate incident records
• Create daily reports and follow standardized work instructions
• Occasionally visit onsite (Dallas, TX) for support tasks

Requirements:

• 1–3 years of IT Service Desk experience
• Proficient in MS Office, email handling, and incident ticketing tools
• Strong communication and problem-solving skills

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

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