Senior Service Technician

Daisy - Norwalk; Norwalk (CT); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance (Medical, Vision, and

401(k) retirement plan

Paid vacation and sick leave

Professional growth opportunities and

Descrizione del lavoro

Daisy - Norwalk is seeking a Senior Service Technician to be the primary client contact, keeping smart space systems running flawlessly. The role requires a seasoned AV professional with at least 3 years of hands-on experience who can troubleshoot, maintain, and optimize complex systems while delivering a world-class client experience.

Responsibilities include engaging with clients, performing maintenance and troubleshooting on AV, networking, and control systems, quoting upgrades, and

Competenze

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience — required.
• Experience with networking, control systems, and technology integration preferred.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work in varied physical conditions.

Mansioni

• Client Engagement: Build and sustain strong client relationships and provide expert guidance on AV/smart space systems.
• Maintenance & Troubleshooting: Assess, test, and maintain audio-visual, networking, control, and security systems.
• Service Coordination: Quote and manage repairs or upgrades, ensuring timely resolutions.
• Documentation: Log all service activities using CRM tools.
• Collaboration: Work with sales, service, and trade teams for cohesive delivery.
• Administration: Manage a client book, expand relationships, and report results to leadership.

Conoscenze

Independent AV troubleshooting

Leadership

Interpersonal skills

Client-first mindset

Formazione

High school diploma or equivalent

Strumenti

Control4 Certification

Networking equipment

Descrizione del lavoro

Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Position Summary

As a Senior Service Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands-on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world-class client experience.

Key Responsibilities

Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.

Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.

Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high‑quality resolution of client needs.

Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.

Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.

Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

High school diploma or equivalent.

Minimum 3 years of direct Audio Video (AV) experience — required. Candidates without demonstrated AV field experience will not be considered.

Experience with networking, control systems, and technology integration strongly preferred.

Control4 Certification (preferred).

Valid driver's license, clean driving record, and reliable transportation.

Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

Proven track record of independent AV troubleshooting and system maintenance.

Strong leadership, accountability, and interpersonal skills.

Client‑first mindset with a solutions‑oriented approach.

Commitment to continuous learning and staying current with emerging technologies.

Proactive problem‑solver who anticipates issues before they settle.

Compensation & Benefits

Competitive salary commensurate with experience.

Health insurance (Medical, Vision, Dental).

401(k) retirement plan.

Paid vacation and sick leave.

Professional growth opportunities and industry certification support.

Work Environment

Field‑based role involving travel to job sites, hands‑on tool use, and direct client interaction.

Daisy enforces a strict smoke, alcohol, and drug‑free policy across all buildings, vehicles, job sites, and brand‑representing activities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.