Dairy Customer Experience Specialist

Kroger Family of Companies; Shelby Township (MI); On-site; USD 31,000 - 36,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused associate to create an outstanding shopping experience. You will help maintain a clean, safe environment and assist department managers in achieving sales goals.

The role emphasizes respectful service, product knowledge and safety compliance to ensure customers feel valued and return often. The position requires strong communication, the ability to work under pressure, and a willingness to help in a fast-paced retail setting while

Qualifications

• Retail experience required.
• Second language (spoken, read, or written).
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued.
• Gain knowledge of products and answer questions.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials.
• Provide customers with fresh products ordered.
• Recommend dairy items to meet customer needs.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads.
• Adhere to food safety regulations.
• Ensure proper temperatures in cases and logs.
• Reinforce safety programs and notify unsafe conditions.
• Practice preventive maintenance and notify repairs.
• Notify management of accidents.
• Report safety risks or illegal activity.
• Work cooperatively under high-paced, stressful conditions.
• Manage conflict in a nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve customer issues.
• Provide support through interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform essential functions with/without accommodation.

Skills

Retail experience

Second language

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger Family of Companies is seeking a customer-focused associate to create an outstanding shopping experience. You will help maintain a clean, safe environment and assist department managers in achieving sales goals.

The role emphasizes respectful service, product knowledge and safety compliance to ensure customers feel valued and return often. The position requires strong communication, the ability to work under pressure, and a willingness to help in a fast-paced retail setting while