DACH Sales Operations Director: Strategy & Growth

Mitel Deutschland GmbH; Delaware; On-site; USD 139,000 - 220,000; Full time

Job summary

Mitel Deutschland GmbH is seeking a Director, Sales Operations to lead the DACH region’s sales operations, optimizing planning, quotas, and channel governance. You will partner with Finance, HR, Marketing and IT to drive data-driven performance and revenue growth across Germany, Austria, and Switzerland.

The role focuses on operational excellence, GTM coverage, and governance of direct vs. channel sales, with strong emphasis on CRM data integrity and BI reporting to support senior leadership

Qualifications

• Bachelor's degree or equivalent experience in Sales Ops.
• Proven track record leading analytically complex Sales Operations or Revenue Operations initiatives with demonstrable business impact
• Deep expertise in CRM platforms, sales analytics, and operational tooling
• Strong experience in quota design, territory modelling, and go-to-market coverage optimisation
• Experience managing or overseeing formal bid and deal approval processes in an enterprise B2B environment
• Demonstrated ability to manage channel partner relationships and enforce rules of engagement in a direct/indirect sales model
• Exceptional communication and stakeholder management skills — able to influence and present confidently at all organisational levels
• Deep understanding of the DACH business landscape, commercial culture, and regulatory environment
• Fluency in German and English (written and spoken) — additional language skills in French or Italian are a plus
• Experience working in a matrixed, international organisation; prior experience in UCaaS, CCaaS, or enterprise technology is a strong advantage
• PC proficiency; strong skills in Excel, PowerPoint, and BI/analytics tools

Responsibilities

• Lead forecasting, planning, and budgeting for DACH region across Mitel’s sales organization.
• Design and own equitable allocation of sales quotas across DACH channels and resources.
• Proactively coordinate planning activities with Finance, HR, and global Sales Operations.
• Attend ELT forecast reviews and provide data-driven insights.
• Define, document, and enforce rules of engagement between direct and channel sales.
• Design and optimise go-to-market coverage models for DACH.
• Own account segmentation and territory design scenarios with cross-functional input.
• Oversee Bid Desk and deal approval processes for DACH region.
• Drive process excellence and cross-functional workshops to improve Sales Operations workflows.
• Own deployment and ROI of CRM and BI reporting for DACH region
• Collaborate with Finance, HR, Legal, IT and Marketing on campaigns and reports.
• Support governance and cross-functional collaboration across the organisation

Skills

CRM platforms

Sales analytics

Quota design

Territory modelling

Go-to-market design

Channel management

Stakeholder management

DACH market

German & English

Excel/PowerPoint

BI tools

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Mitel Deutschland GmbH is seeking a Director, Sales Operations to lead the DACH region’s sales operations, optimizing planning, quotas, and channel governance. You will partner with Finance, HR, Marketing and IT to drive data-driven performance and revenue growth across Germany, Austria, and Switzerland.

The role focuses on operational excellence, GTM coverage, and governance of direct vs. channel sales, with strong emphasis on CRM data integrity and BI reporting to support senior leadership