DA Product Quality & Field Support Engineer

Samsung Electronics America; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Samsung Electronics America is seeking a DA Product Support Engineer to lead the quality evaluations of new home appliance products before market launch and to provide post-launch field support. The role requires interfacing with design, R&D, production, and service teams to ensure highest product quality and effective service procedures.

Responsibilities include testing, documentation, training, and data analysis to drive continuous improvements and quick issue resolution across domestic and

Qualifications

• Bachelor’s degree in Engineering from an accredited college or university.
• Minimum of 4+ years’ experience in the consumer electronics industry.

Responsibilities

• Lead NPI product quality evaluations prior to market launch and develop test plans.
• Perform DA quality testing and analysis using service data.
• Develop service bulletins and training documents for new product issues.
• Support field opportunities with on-site visits and corrective actions.
• Provide engineering support and root cause analysis for complex DA field issues.
• Manage firmware/software QA testing on post-production DA products.

Skills

Communication

Team collaboration

Problem solving

Data analysis

Education

Bachelor’s Degree in Engineering

Tools

MS Excel

Test equipment

Diagnostic tools

Job description

Samsung Electronics America is seeking a DA Product Support Engineer to lead the quality evaluations of new home appliance products before market launch and to provide post-launch field support. The role requires interfacing with design, R&D, production, and service teams to ensure highest product quality and effective service procedures.

Responsibilities include testing, documentation, training, and data analysis to drive continuous improvements and quick issue resolution across domestic and