Senior Field Quality Engineer: Reliability & Improvement

haier

LaFayette (GA)

On-site

USD 120,000 - 170,000

Full time

4 days ago

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Job summary

GE Appliances, a Haier company, is seeking a Principal Field Quality Engineer to monitor field quality, analyze warranty data, and drive corrective actions. The role involves coordinating evaluations of returned products, leading problem-solving activities, and partnering with Design and Manufacturing Engineering to improve product quality and reliability.

Ideal candidates will have a Bachelor's degree in Engineering and substantial experience in Quality Engineering within manufacturing

Qualifications

Bachelor's degree in Engineering or related technical discipline.
Experience in Quality Engineering and manufacturing environments.

Responsibilities

Monitor field quality performance, warranty claims, service data and customer complaints to identify trends and issues.
Investigate product failures and customer quality concerns to determine root causes.
Coordinate evaluation of returned products and components.
Lead or support structured problem-solving using Quality tools (5 Why, Fishbone, 8D, DMAIC).
Collaborate with Design/Manufacturing Engineering and Supplier Quality to implement corrective actions.
Develop containment actions to minimize customer exposure when necessary.
Track corrective actions through completion and verify effectiveness.
Communicate investigations, root causes and corrective actions to leadership.