Principal Field Quality Engineer

haier; LaFayette (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

GE Appliances, a Haier company, is seeking a Principal Field Quality Engineer to monitor field quality, analyze warranty data, and drive corrective actions. The role involves coordinating evaluations of returned products, leading problem-solving activities, and partnering with Design and Manufacturing Engineering to improve product quality and reliability.

Ideal candidates will have a Bachelor's degree in Engineering and substantial experience in Quality Engineering within manufacturing

Qualifications

• Bachelor's degree in Engineering or related technical discipline.
• Experience in Quality Engineering and manufacturing environments.

Responsibilities

• Monitor field quality performance, warranty claims, service data and customer complaints to identify trends and issues.
• Investigate product failures and customer quality concerns to determine root causes.
• Coordinate evaluation of returned products and components.
• Lead or support structured problem-solving using Quality tools (5 Why, Fishbone, 8D, DMAIC).
• Collaborate with Design/Manufacturing Engineering and Supplier Quality to implement corrective actions.
• Develop containment actions to minimize customer exposure when necessary.
• Track corrective actions through completion and verify effectiveness.
• Communicate investigations, root causes and corrective actions to leadership.

Skills

Quality Engineering

Manufacturing

Education

Bachelor's degree in Engineering

Job description

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .

Interested in joining us on our journey?

Position

Principal Field Quality Engineer

Location

USA, LaFayette, GA

How You'll Create Possibilities

Field Quality & Customer Issue Resolution

• Monitor and analyze field quality performance, warranty claims, service data, customer complaints, product returns, and other available field information to identify quality trends and emerging issues.
• Investigate product failures and customer quality concerns to determine failure modes and root causes.
• Coordinate evaluation and analysis of returned products and components.
• Translate field and customer feedback into actionable quality improvement opportunities.
• Serve as a factory quality liaison for Field Service, Technical Assistance, Consumer Relations, and other customer-facing organizations.

Root Cause & Corrective Action

• Lead or support structured problem-solving activities using methodologies such as 5 Why, Fishbone, 8D, A3, DMAIC, or other appropriate quality tools.
• Partner with Design Engineering, Manufacturing Engineering, Supplier Quality, Operations, and other functions to determine root cause and implement corrective actions.
• Develop and coordinate containment actions when necessary to minimize additional customer exposure.
• Track corrective actions through completion and verify effectiveness using post-implementation field and service data.
• Ensure lessons learned from field failures are communicated and incorporated into future product and process improvements.

Data Analysis & Quality Metrics

• Analyze field failure rates, service call rates, warranty performance, Cost of Quality (COQ), customer complaints, and other key quality indicators.
• Identify trends and prioritize issues based on customer impact, frequency, severity, cost, and business risk.
• Develop reports, dashboards, and presentations communicating field quality performance and significant issues.
• Provide clear technical summaries of investigations, root causes, corrective actions, and results to technical and leadership audiences.

Product & Process Improvement

• Partner with Design Engineering to recommend product improvements based on field performance and failure analysis.
• Work with Manufacturing Engineering and Operations to identify manufacturing-related contributors to field failures and implement sustainable corrective actions.
• Partner with Supplier Quality when field failures are associated with purchased components or supplier processes.
• Participate in product and design reviews to ensure historical field issues and lessons learned are considered.
• Support New Product Introduction (NPI) activities by identifying potential field quality and reliability risks prior to product launch.
• Support PFMEA, control plan, risk assessment, and other quality planning activities as appropriate.

Continuous Improvement

• Identify opportunities to improve field quality investigation, returned-product analysis, data collection, reporting, and corrective action processes.
• Lead or participate in Lean and continuous improvement initiatives focused on reducing defects, service calls, warranty costs, and customer dissatisfaction.
• Provide technical guidance and quality support to manufacturing and cross-functional teams.

What You'll Bring to Our Team

Bachelor's degree in Engineering or a related technical discipline; equivalent combination of education and relevant technical experience may be considered.

Experience in Quality Engineering, Manufactu