Product Support Engineer - NPI & Field Quality

Samsung Electronics America

Plano (TX)

On-site

USD 75,000 - 105,000

Full time

14 days+

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Job summary

Samsung Electronics America is seeking a Product Support Engineer to lead end-to-end service activities for Commercial Display products. You will coordinate with cross-functional teams domestically and with Samsung Korea to ensure top quality, effective service procedures, and timely updates.

The role emphasizes field support, NPI testing, and firmware/software QA to drive reliability and customer satisfaction across the product lifecycle.

Qualifications

Bachelor’s degree in engineering or higher required.
Minimum 4 years in consumer electronics product/support roles.
Strong communication and cross-functional collaboration skills.
Ability to work with internal teams and external partners.
Proven problem-solving and root-cause analysis abilities.
Experience with network connectivity and product testing is a plus.

Responsibilities

Lead service and repair process from cradle to grave for SEA Commercial Display products.
Coordinate with design, R&D, and factories for quality evaluations and improvements.
Develop test plans and verify firmware/software updates quality.
Create service bulletins and training materials for technicians.
Provide on-site field support and root-cause analysis for issues.
Support product launches with NPI quality testing and documentation.
Analyze quality data and report trends to improve reliability.