D365 CRM Support Engineer - Power Platform & BI

Heartland Business Systems, LLC.; Little Chute (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities

Community involvement

Personal development

Job summary

Heartland Business Systems, LLC. is seeking a Dynamics 365 support specialist to provide first level assistance to customers with D365 inquiries. The role includes configuring Dynamics 365 modules, PowerApps, Power Automate, and creating PowerBI reports.

You will manage tickets, engage with Microsoft on escalations, and maintain strong client relationships. The ideal candidate has 1+ years in customer service, 2+ years as a power user of Dynamics 365 and Windows 10+, pursuing a related degree,

Qualifications

• 1+ years’ Customer Service experience.
• 2+ years as a power user of Dynamics 365 for Sales and Windows 10 or higher operating system
• Pursuing a degree (Bachelors or Associates) in Business or IT related discipline.
• Minimum 3.5 GPA
• Maintain an outcome-focused mindset
• Have strong prioritization skills
• Always be a team player
• Carry a professional attitude and respectful demeanor

Responsibilities

• Assist in configuration of Dynamics 365 for Sales, Customer Service, Field Service, Project Operations or Marketing.
• Assist in the configuration of Model-Driven PowerApps and Canvas PowerApps.
• Assist in workflow automation using Power Automate.
• Assist in creation of PowerBI Reports.
• Open and resolve project and escalated incident management tickets for Dynamics 365 modules.
• Open incident tickets with Microsoft, drive to customer resolution.
• Communicate clearly with team members and customers on ticket status, outstanding tasks, key deliverables, and prioritization of work.

Skills

Customer service

Dynamics 365 for Sales

Windows 10

Prioritization

Education

Bachelor's or Associate degree in Business or IT

Tools

Dynamics 365

Power Apps

Power Automate

Power BI

Windows 10

Job description

Description

This position will join the Dynamics 365 CRM practice, providing first level support to existing and new customers related to D365 support requests and inquiries.

Roles and Responsibilities/ Essential Functions:

• Assist in configuration of Dynamics 365 for Sales, Customer Service, Field Service, Project Operations or Marketing.
• Assist in the configuration of Model-Driven PowerApps and Canvas PowerApps.
• Assist in workflow automation using Power Automate.
• Assist in creation of PowerBI Reports.
• Assist with first point of contact for new customer support tickets.
• Open and resolve project and escalated incident management tickets for Dynamics 365 modules.
• Open incident tickets with Microsoft, drive to customer resolution.
• Communicate clearly with team members and customers on ticket status, outstanding tasks, key deliverables, and prioritization of work.
• Follow team quality processes in support activities.
• Delight clients by delivering Microsoft-based solutions that simplify their business processes.
• Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
• Engage in relevant user groups to build skillsets as well as the HBS brand in the marketplace.
• Embrace new challenges in similar or parallel workstreams as needed.

Requirements

How to qualify:

• 1+ years’ Customer Service experience
• 2+ years as a power user of Dynamics 365 for Sales and Windows 10 or higher operating system
• Pursuing a degree (Bachelors or Associates) in Business or IT related discipline.
• Minimum 3.5 GPA
• Maintain an outcome-focused mindset
• Have strong prioritization skills
• Always be a team player
• Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate about serving our internal and external customers with innovative solutions to enhance their success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strives for excellence always.

What you can expect from HBS:

• Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
• Growth Opportunities
• Community Involvement
• Personal Development
• Employee and Family Celebrations
• Green Initiatives
• Personal Time Off
• Work-life balance
• Recognition and Awards

Day in and day out, you will be part of a collaborative, innovative, and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.