Dynamics 365 CRM Intern (Summer 2027) — Growth & Impact

Heartland Business Systems; Little Chute (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Time off

Work-life balance

Recognition and awards

Green initiatives

Job summary

Heartland Business Systems is seeking an intern to join the Dynamics 365 CRM practice in Wisconsin, providing first-level support for existing and new customers. You will assist in configuring Dynamics 365 modules and related Power Platform components.

Work will include configuring Model-Driven PowerApps, Canvas PowerApps, Power Automate workflows, and Power BI report creation, while maintaining strong communication with customers and team members as tickets are opened and resolved.

Qualifications

• 1+ years' Customer Service experience
• 2+ years as a power user of Dynamics 365 for Sales and Windows 10 or higher operating system
• Pursuing a degree (Bachelors or Associates) in Business or IT related discipline.
• Minimum 3.5 GPA
• Maintain an outcome-focused mindset
• Have strong prioritization skills
• Always be a team player
• Carry a professional attitude and respectful demeanor

Responsibilities

• Assist in configuration of Dynamics 365 for Sales, Customer Service, Field Service, Project Operations or Marketing.
• Assist in the configuration of Model-Driven PowerApps and Canvas PowerApps.
• Assist in workflow automation using Power Automate.
• Assist in creation of PowerBI Reports.
• Assist with first point of contact for new customer support tickets.
• Open and resolve project and escalated incident management tickets for Dynamics 365 modules.
• Open incident tickets with Microsoft, drive to customer resolution.
• Communicate clearly with team members and customers on ticket status, outstanding tasks, key deliverables, and prioritization of work.
• Follow team quality processes in support activities.
• Delight clients by delivering Microsoft-based solutions that simplify their business processes.
• Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
• Engage in relevant user groups to build skillsets as well as the HBS brand in the marketplace.
• Embrace new challenges in similar or parallel workstreams as needed.

Skills

Customer service

Dynamics 365

Windows 10

Education

Pursuing a degree in Business or IT

Tools

Dynamics 365

PowerApps

Power Automate

Power BI

Job description

Heartland Business Systems is seeking an intern to join the Dynamics 365 CRM practice in Wisconsin, providing first-level support for existing and new customers. You will assist in configuring Dynamics 365 modules and related Power Platform components.

Work will include configuring Model-Driven PowerApps, Canvas PowerApps, Power Automate workflows, and Power BI report creation, while maintaining strong communication with customers and team members as tickets are opened and resolved.