Senior Analyst (Dynamics 365)

PulteGroup Inc.; Arizona; On-site; USD 90,000 - 130,000; Full time

Job summary

PulteGroup Inc. is seeking a Senior Analyst to analyze highly complex applications, websites, databases and systems, and provide tier-3 support. You will lead IT project initiatives while collaborating across teams and acting as a subject matter expert for Dynamics 365 and Power Platform.

Strong SQL and business-analysis skills are essential. The role emphasizes process improvement, requirements documentation, and governance, with on-call responsibilities after hours and travel as needed.

Qualifications

• Minimum 4 years of hands-on Dynamics 365 Sales/Service/Customer Insights experience.
• 4+ years in a Business/Systems Analyst role.
• Experience writing SQL queries.
• Strong communication and collaboration skills.

Responsibilities

• Conducts analysis of business and system processes, data, integration and reporting.
• Performs strategic research and defines, tests, documents and manages requirements.
• Serves as application and technical subject matter expert for Dynamics 365 and Power Platform.
• Provides tier-3 defect management and on-call support for priority issues.
• Leads process improvement efforts within teams and champions best practices.
• Configures Dynamics 365 to meet business requirements and collaborates with stakeholders.

Skills

Dynamics 365 expert (Sales/Service/CS)

Power Platform (Power BI, Power Autom.

SQL queries

Business/Systems Analyst

Agile/Scrum

Detail-oriented

Communication

Customer perspective

Team collaboration

Education

Bachelor's degree or higher

Tools

Dynamics 365

Power BI

Power Automate

SQL Server

Job description

The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the Dynamics 365 application (Customer Engagement), the Power Platform tools, and for technologies and integrations, and business processes.**Primary Job Responsibilities*** Conducts analysis of business and system processes, system data, integration, and reporting.* Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.* Serves as the application and technical subject matter expert.* Provides defect management of applications, systems, databases, or websites.* Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.* Provides expertise on the resolution of the most complex system design and integration problems.* Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.* Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots highly complex production issues and acts as escalation point. Evaluates and follows through on issues and problems until resolved.* Identifies and leads process improvement efforts within teams.* Contributes to and champions best practices, methods, standards, and processes.* Leads analysis for the evaluation and selection of new analysis solutions and tools.* Leads knowledge sharing and understanding amongst the team.* Configures Dynamics 365 to meet business requirements.* Consults with other teams regarding technology solutions for business needs and/or problem resolution.* Proactively engages with Microsoft’s website/documentation to understand upcoming features. Uses their deep analysis skills to determine possible uses for new functionality.* Perform other duties as assigned.**Career Level (P3)****Organizational Impact:*** Works to achieve day-to-day objectives with significant impact on operational results within area of work.* Works independently under limited supervision.* May be responsible for entire projects or processes within area.* Typically, responsible for coaching and reviewing the work of lower-level professionals.**Leadership & Talent Management:*** May be responsible for providing guidance, coaching and training to other employees within functional area.* May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work product.**Knowledge & Experience:*** Requires broad knowledge of area typically obtained through advanced education combined with experience.* May have practical knowledge of program or project management.* Minimum high school diploma or equivalent (GED) required.* Typically requires a university degree or equivalent experience and minimum 4-6 years of prior relevant experience.**Required Skills*** Minimum 4 years of hands-on experience with Dynamics 365 Sales, Service, and/or Customer Insights (Marketing) modules in the areas of configuration, administration, enhancement, and support of the platform.* Minimum 4 years of experience with Power Platform suite of tools (Power BI, Power Automate, etc.)* Minimum 4-6 years of experience required in a Business/Systems Analyst role.* Experience writing SQL queries* Driven to see problems from a customer perspective; a sense of urgency to solve problems and enable solutions through the Dynamics 365 platform.* Self-motivated with strong commitment to team environment; team player who fosters collaboration.* Thorough understanding of software development lifecycle and Agile/Scrum methodology.* Keen attention to detail, strong organizational skills, and excellent written and verbal communication skills.**Preferred Licensing, Registration and/or Certifications*** Dynamics 365 Customer Service Functional Consultant (Exam MB-230)* Dynamics 365 Customer Insights – Journeys (Exam MB-220)* Power Platform Functional Consultant (Exam PL-200)* Dynamics 365 Customer Experience Analyst Associate (Exam MB-280)**Physical Requirements:*** May require travel