D2C Logistics Ops Lead — US & Canada

Hilo by Aktiia

United States

Remote

USD 125,000 - 140,000

Full time

6 days ago

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Benefits offered by this job

Health benefits

ESOP

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Job summary

Hilo by Aktiia is seeking a Logistics Manager in the United States. You own end-to-end D2C logistics for Webshop and Amazon across the USA and Canada, manage 3PLs and carriers, and drive inbound and international transportation.

You collaborate with Manufacturing, Finance, Sales, Quality and Customer Service to improve cost, speed, and service while ensuring product integrity and inventory accuracy. Ideal candidates have 5+ years in logistics, experience with cross-border shipments, and strong

Qualifications

5+ years in logistics, fulfilment or supply chain operations, ideally in D2C or ecommerce and international distribution.
Proven experience managing 3PLs, carriers and cross border shipments.
Solid working knowledge of last mile delivery, Amazon fulfilment and international shipping fundamentals.
Hands on experience with logistics or ERP tools, and strong analytical skills.
Excellent English, written and spoken.

Responsibilities

Own end to end D2C logistics for Webshop and Amazon across the USA and Canada.
Run daily fulfilment and outbound logistics from order processing through final delivery, including last mile, returns and issue resolution.
Resolve exceptions fast and cleanly so customers never feel the friction behind the scenes.
Contribute to planning and implementing the overall logistics strategy.
Manage and scale a multi 3PL network, including ramping up our newly launched US operation.