D2C Logistics Lead — US & Canada

Hilo; United States; On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

Employee stock ownership plan

Job summary

Hilo by Aktiia in the US is seeking a Logistics Manager who will own day-to-day D2C logistics for Webshop and Amazon across the USA and Canada. You will oversee daily fulfilment, last mile delivery, returns, and collaboration with 3PLs to ensure on-time delivery while keeping costs down.

Based on the East Coast and with regular travel, you will coordinate with Manufacturing, Finance, Sales, Quality and Customer Service to align logistics with our broader business strategy and drive improvements

Qualifications

• 5+ years in logistics, fulfilment or supply chain operations.
• Proven experience managing 3PLs, carriers and cross border shipments.
• Solid working knowledge of last mile delivery, Amazon fulfilment and international shipping fundamentals.
• Hands on experience with logistics or ERP tools, and strong analytical skills.
• Excellent English, written and spoken.
• USA based, and willing to travel occasionally to warehouses in Switzerland, Germany, UK, Canada, Australia and the USA.

Responsibilities

• End to end D2C logistics operations for Webshop and Amazon across the USA and Canada.
• Run daily fulfilment and inbound execution, including last mile and returns.
• Resolve exceptions quickly so customers never notice friction.
• Define and track logistics KPIs and report them to the business.

Skills

Execution mindset

Attention to detail

Clear communication

Prioritisation under pressure

Cross-functional collaboration

Education

BSc in Business Administration, Supply Chain, Logistics or a related field

Equivalent practical experience counts just as much

Tools

ERP tools

Job description

Hilo by Aktiia in the US is seeking a Logistics Manager who will own day-to-day D2C logistics for Webshop and Amazon across the USA and Canada. You will oversee daily fulfilment, last mile delivery, returns, and collaboration with 3PLs to ensure on-time delivery while keeping costs down.

Based on the East Coast and with regular travel, you will coordinate with Manufacturing, Finance, Sales, Quality and Customer Service to align logistics with our broader business strategy and drive improvements