Logistic Operations Manager US

Ladders; United States; Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Health insurance

PTO

ESOP

Job summary

Ladders is seeking a Logistic Operations Manager US to own end-to-end logistics for D2C and marketplace channels across the U.S. and Canada.

You will oversee fulfillment, outbound transportation, partner performance, and exception handling to ensure products reach customers efficiently and in good condition. This highly cross-functional role scales third-party logistics relationships and supports ongoing logistics strategy in a growing healthcare business.

Qualifications

• 5+ years in logistics, fulfillment, or supply chain operations, ideally in D2C or ecommerce.
• Proven experience managing 3PLs, carriers, and cross-border shipments
• Solid knowledge of last mile delivery, marketplace fulfillment, and international shipping
• Hands-on experience with logistics or ERP tools, plus strong analytical skills
• Excellent written and spoken English

Responsibilities

• Own end-to-end D2C logistics for web and marketplace channels in the USA and Canada
• Run daily fulfillment and outbound logistics from order processing to delivery
• Resolve exceptions rapidly to minimize customer impact
• Contribute to planning and executing logistics strategy
• Manage and scale a multi-3PL network, including the new U.S. operation
• Own SLAs, performance reviews, and capacity planning with logistics partners
• Coordinate inbound transportation and ensure product integrity

Skills

Logistics experience

3PL management

Cross-border shipping

Analytical skills

English fluency

Job description

For our client, we are seeking a Logistic Operations Manager US to join the team of a leader in the Healthcare space.

This role will own end-to-end logistics operations for direct-to-consumer and marketplace channels across the U.S. and Canada. The manager will oversee fulfillment, outbound transportation, partner performance, and exception handling to ensure products reach customers efficiently and in good condition. This is a highly cross-functional position with responsibility for scaling third-party logistics relationships and supporting ongoing logistics strategy in a growing healthcare business.

Location: Remote

Compensation: $125,000 – $140,000 annually

Responsibilities

• Own end-to-end D2C logistics for web and marketplace channels in the USA and Canada
• Run daily fulfillment and outbound logistics from order processing to delivery
• Resolve exceptions rapidly to minimize customer impact
• Contribute to planning and executing logistics strategy
• Manage and scale a multi-3PL network, including the new U.S. operation
• Own SLAs, performance reviews, and capacity planning with logistics partners
• Coordinate inbound transportation and ensure product integrity

Qualifications

• 5+ years in logistics, fulfillment, or supply chain operations, ideally in D2C or ecommerce
• Proven experience managing 3PLs, carriers, and cross-border shipments
• Solid knowledge of last mile delivery, marketplace fulfillment, and international shipping
• Hands-on experience with logistics or ERP tools, plus strong analytical skills
• Excellent written and spoken English

Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off (PTO)
• Attractive employee stock ownership plan (ESOP) to share in the company's growth

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.