Czech-Speaking Reservations Agent — Greece Relocation

Mercier Consultancy Group; United States; Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

Relocation package

Health insurance

13th/14th salaries

Training provided

Flight & transfers

Job summary

Mercier Consultancy Group is seeking a Czech Speaking Reservations Agent for Booking.com in Greece. You will handle accommodation bookings, cancellations, and inquiries, ensuring premium customer service for Czech-speaking travelers and partners.

This role offers full relocation support, competitive salary, performance bonuses, additional 13th and 14th salaries, and comprehensive health insurance. Fluent Czech and strong English and a passion for travel are a must.

Qualifications

• Must be fluent in Czech (written and spoken).
• Strong English communication for internal training and team communication.
• Experience delivering high-quality customer service in travel/booking domains.

Responsibilities

• Provide high-quality customer support for travelers and partners on Booking.com.
• Manage reservations, cancellations, and modifications with professionalism.
• Resolve complex travel queries to ensure customer satisfaction.
• Act as a brand ambassador maintaining premium service standards.
• Collaborate with internal departments to assist Czech-speaking clients.
• Document interactions and booking statuses in CRM systems.
• Meet KPIs in the travel sector.

Skills

Czech language

English fluency

Customer service

Communication

Tools

CRM systems

Job description

Mercier Consultancy Group is seeking a Czech Speaking Reservations Agent for Booking.com in Greece. You will handle accommodation bookings, cancellations, and inquiries, ensuring premium customer service for Czech-speaking travelers and partners.

This role offers full relocation support, competitive salary, performance bonuses, additional 13th and 14th salaries, and comprehensive health insurance. Fluent Czech and strong English and a passion for travel are a must.