Czech Speaking Reservations Agent For Booking.com - Work Remote In Greece

Mercier Consultancy Group; United States; Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

Relocation package

Health insurance

13th/14th salaries

Training provided

Flight & transfers

Job summary

Mercier Consultancy Group is seeking a Czech Speaking Reservations Agent for Booking.com in Greece. You will handle accommodation bookings, cancellations, and inquiries, ensuring premium customer service for Czech-speaking travelers and partners.

This role offers full relocation support, competitive salary, performance bonuses, additional 13th and 14th salaries, and comprehensive health insurance. Fluent Czech and strong English and a passion for travel are a must.

Qualifications

• Must be fluent in Czech (written and spoken).
• Strong English communication for internal training and team communication.
• Experience delivering high-quality customer service in travel/booking domains.

Responsibilities

• Provide high-quality customer support for travelers and partners on Booking.com.
• Manage reservations, cancellations, and modifications with professionalism.
• Resolve complex travel queries to ensure customer satisfaction.
• Act as a brand ambassador maintaining premium service standards.
• Collaborate with internal departments to assist Czech-speaking clients.
• Document interactions and booking statuses in CRM systems.
• Meet KPIs in the travel sector.

Skills

Czech language

English fluency

Customer service

Communication

Tools

CRM systems

Job description

Czech Speaking Reservations Agent For Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates secure the most rewarding career opportunities in the global travel and service sectors.

Job Overview

We are currently looking for motivated professionals to join our team for a Czech Speaking Reservations Agent For Booking.com position in Greece. This is an exceptional opportunity to advance your career within the global travel industry while enjoying the Mediterranean lifestyle in one of Europe’s most vibrant countries, with full relocation support provided.

Key Responsibilities

• Provide high-quality customer support for travelers and partners on the Booking.com platform.
• Manage accommodation reservations, cancellations, and modifications with professionalism and efficiency.
• Resolve complex travel-related queries to ensure maximum customer satisfaction.
• Act as a brand ambassador for Booking.com, maintaining premium service standards in the travel industry.
• Collaborate with internal departments to facilitate seamless travel experiences for a Czech-speaking clientele.
• Utilize internal CRM systems to accurately document all interactions and booking status updates.
• Contribute to the overall success of the team by meeting key performance indicators (KPIs) in the travel sector.
• Native or fluent Czech (spoken and written) is mandatory for this role.
• Valid EU passport or a valid Greek work permit.
• Proven ability to navigate travel industry booking platforms effectively.
• Excellent communication skills and a passion for delivering high-end customer service.
• A proactive mindset, perfect for those seeking competitive Czech-speaking jobs in Greece.
• Strong command of English for internal training and company communication.

What We Offer

• Competitive Monthly Salary with a transparent performance-based structure.
• Monthly Performance Bonus to reward your dedication and excellence.
• Two extra salaries per year (13th and 14th salary) as part of your compensation package.
• Fully Paid Relocation Package including flight, airport transfer, and temporary hotel accommodation in Greece.
• Professional training provided to ensure you thrive in your new career.
• Comprehensive health insurance coverage.
• Exposure to a multi-cultural working environment within one of the most exciting jobs in Greece.

Life in Greece

Embrace the unparalleled quality of life that Greece offers, from its breathtaking historical landmarks to its world-famous sun-drenched coastlines. Choosing to work in Greece means enjoying a lifestyle that perfectly balances a thriving professional career with a relaxed, Mediterranean culture that is second to none.

Beyond the incredible weather and hospitality, Greece offers a welcoming environment for expatriates. By taking this Czech Speaking Reservations Agent For Booking.com position in Greece, you will gain access to an affordable cost of living, exquisite Mediterranean cuisine, and a vibrant social scene that makes relocating to Greece a truly life-changing experience.