Czech Travel Agent in Greece - Remote/On-site

Employers from Greece; United States; Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits

Training & Education

Relocation package

Job summary

apply2day is partnering with a global online travel platform to recruit a Czech/Slovak Travel Agent in Athens, on-site or remote. You will support travelers and partners worldwide, ensuring smooth bookings and high-quality service.

The role involves handling customer inquiries, guiding on platform tools and policies, and maintaining CRM records, with relocation considered for some candidates.

Qualifications

• Fluency in Czech/Slovak and English (verbal and written).
• Strong computer and multitasking skills.
• Excellent problem-solving and communication abilities.

Responsibilities

• Handle queries via phone, email, and chat in Czech/Slovak and English.
• Assist with reservations, cancellations, modifications, and travel issues.
• Provide guidance on platform tools, policies, and procedures.
• Log interactions in the CRM with accuracy and follow-up.
• Identify and resolve issues quickly, escalating when needed.
• Maintain professionalism and empathy in stressful situations.

Skills

Czech/Slovak language

English language

Computer skills

Multitasking

Problem-solving

Communication

Tools

CRM software

Job description

at apply2day

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Czech/Slovak Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

Key Responsibilities

• Handle incoming customer and partner queries via phone, email, and chat in both Czech/Slovak and English
• Assist with reservations, cancellations, modifications, and general travel-related issues
• Provide guidance on platform tools, policies, and procedures
• Log all interactions in the CRM system, ensuring accuracy and follow-up
• Identify issues, resolve them quickly, and escape when necessary
• Maintain professionalism and empathy, particularly in stressful situations
• Consistently meet service quality and customer satisfaction goals

Requirements

• Fluency in Czech/Slovak and English (verbal and written)
• Strong computer and multitasking skills
• Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

• Previous customer service, travel, or hospitality experience

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation