Cyra Tester

Tata Consultancy Services; Detroit (MI); On-site; USD 85,000 - 125,000; Full time

Job summary

Tata Consultancy Services in Detroit is seeking an experienced QA Engineer focused on IVR automation. You will design and execute CYRA-based test scripts, build regression suites, and validate call flows across CXone and Genesys Cloud while coordinating with customers and vendors for issue resolution.

Ideal candidates have 4+ years in contact center tech and IVR testing, with strong analytical and communication skills.

Qualifications

• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara).
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent communication skills and should work directly with customers/vendors.

Responsibilities

• Develop, maintain, and execute CYRA automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze CYRA reports and troubleshoot failures.
• Validate call recording triggers across CXone and Genesys Cloud; identify call drops, latency, IVR delay, queue buildup, system bottlenecks.
• Load & Performance Testing using CYRA or external tools to simulate high-volume calls.
• Experience in voice load testing with tools like CYRA, Hammer, or custom generators.
• Simulate concurrent calls and monitor system performance.
• Prepare test scenarios, test cases, and reusable scripts.
• Perform end-to-end customer journey testing for voice and digital channels.

Skills

Automation testing

IVR testing

Test planning

Analytical thinking

Tools

Cyara Velocity

Hammer

Cruncher

Pulse

CYRA

Job description

• Develop, maintain, and execute CYRA automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze CYRA reports and troubleshoot failures
• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
• Ability to simulate concurrent calls and track system performance
• Prepare test scenarios, test cases, and reusable scripts
• Perform E2E customer journey testing for voice & digital channels
• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
• Good understanding of below contact center concepts:
• IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
• Design, develop, execute and maintain automated test scripts for the IVR system
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules
• Develop and document test plans
• Work closely with the development team to ensure defects are closed timely manner.
• Strong analytical, problem-solving and Troubleshooting skills
• Excellent communication skills and should work directly with customers/vendor