Customer-Obsessed L1 Cybersecurity SaaS Support Engineer

Abnormal AI, Inc.; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

Abnormal AI, Inc. is seeking a skilled technical support professional to provide exceptional service to enterprise customers. The ideal candidate will have over 4 years of experience in cybersecurity and SaaS environments, focusing on troubleshooting and client engagement.

You will resolve technical issues related to email security and cloud services while collaborating with engineering teams to enhance product functionality. A strong customer-first mindset and proficiency in support tools like Salesforce are key.

Qualifications

• 4+ years of experience in technical support within cybersecurity or SaaS.
• Strong understanding of email security and cloud ecosystems.
• Experience troubleshooting APIs and enterprise platform configurations.

Responsibilities

• Serve as a technical advisor for enterprise customers.
• Own and resolve inbound support tickets effectively.
• Deliver timely customer updates and root cause analyses.

Skills

Technical support

Email security fundamentals

Troubleshooting complex technical issues

Customer-focused

APIs and integrations

Salesforce

Jira

Confluence

Tools

Salesforce

Jira

Confluence

Job description

Abnormal AI, Inc. is seeking a skilled technical support professional to provide exceptional service to enterprise customers. The ideal candidate will have over 4 years of experience in cybersecurity and SaaS environments, focusing on troubleshooting and client engagement.

You will resolve technical issues related to email security and cloud services while collaborating with engineering teams to enhance product functionality. A strong customer-first mindset and proficiency in support tools like Salesforce are key.