Cybersecurity Operations Lead - Falcon Complete Specialist

Machine Learning Technologies, LLC; San Diego (CA); On-site; USD 89,000 - 126,000; Full time

Job summary

Machine Learning Technologies, LLC is seeking a Cybersecurity Operations Manager in San Diego to lead the implementation and transition of CrowdStrike services, acting as the primary operational contact for Falcon Complete and coordinating critical incident escalations. You will manage service reviews, remediation efforts, and cross-team delivery, while guiding security governance and ongoing improvements.

This role requires strong collaboration with infrastructure, identity, cloud, and

Responsibilities

• Lead implementation, onboarding, and operational transition of CrowdStrike services.
• Act as the primary operational contact for Falcon Complete and coordinate critical incident escalations.
• Manage service reviews, follow-up actions, recommendations, and issue resolution.
• Coordinate implementation activities, dependencies, risks, and delivery with Atos and internal teams.
• Lead day-to-day operations and administration of CTEM and Falcon Guardian / AIDR.
• Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
• Collaborate with infrastructure, endpoint, identity, cloud, and application teams to resolve security issues.
• Establish security governance, operational reviews, escalation paths, and service management processes.
• Lead weekly operational meetings and monthly service reviews.
• Maintain RAID logs, project roadmaps, RACI matrices, and escalation models.
• Prepare executive dashboards, status reports, and remediation tracking reports.
• Improve security operations, incident response, and threat management processes.
• Coordinate knowledge transfer and prepare operational-readiness documentation.
• Ensure proper transition of CrowdStrike services into steady-state operations.
• Communicate technical issues, business impact, risks, and recommendations to stakeholders.

Job description

Machine Learning Technologies, LLC is seeking a Cybersecurity Operations Manager in San Diego to lead the implementation and transition of CrowdStrike services, acting as the primary operational contact for Falcon Complete and coordinating critical incident escalations. You will manage service reviews, remediation efforts, and cross-team delivery, while guiding security governance and ongoing improvements.

This role requires strong collaboration with infrastructure, identity, cloud, and