Cybersecurity Operations Analyst

Apogee Engineering, LLC; Maryland; On-site; USD 120,000 - 150,000; Full time

Job summary

Apogee Engineering, LLC seeks a Cybersecurity Operations Analyst to support the Executive Airlift Communications Network (EACN) at Joint Base Andrews, MD, in a TS/SCI environment. The role emphasizes incident response, ITIL-aligned ITSM practices, and ServiceNow ticketing to sustain critical government missions.

You will coordinate with SLC3S-A, MAF, and GSOC to diagnose and mitigate incidents, ensure RMF compliance, and maintain secure C3/SIL operations on-site.

Qualifications

• U.S. citizenship with ability to obtain TS/SCI clearance.
• Bachelor's degree; eight years of experience including five years DoD experience.
• CIS-ITSM and CISSP certifications; DoD experience preferred.

Responsibilities

• Support Senior Leader C3 systems and airborne operations within EACN.
• Identify, diagnose, mitigate, and report service interruptions and cyber incidents.
• Utilize ITIL/ITSM processes and ServiceNow to document and track incidents.
• Coordinate changes across environments and communicate status to stakeholders.

Skills

Cybersecurity

Incident Response

IT Service Management

ServiceNow

RMF

Education

Bachelor's Degree

Master's Degree (preferred)

DoD experience

Tools

ServiceNow

Job description

Overview

Apogee has an exciting new opportunity for a Cybersecurity Operations Analyst to provide support for the Executive Airlift Communications Network (EACN) support task order, which provides Command, Control, Communications (C3) services for multiple critical U.S. Government missions via multiple Air to Global Information Grid (GIG) Gateways (A2G2's) supported by a Systems Integration Lab (SIL).

This is a full-time position located on-site at Joint Base Andrews (JBA) in Andrews, MD.

*** This position is contingent upon contract award.***

Responsibilities

• Provide support to Senior Leader Command, Control, Communications Systems-Airborne (SLC3S-A) Operations, Mobility Air Forces (MAF) Operations, Air Force Global Strike Command's (AFGSC) E-4B aircraft, also known as the National Airborne Operations Center (NAOC), and U.S. Navy E-6B Mercury aircraft.
• Provide support to EACN Air to GIG Gateways (A2G2s), EACN Systems Integration Laboratory (SIL), and the Government Security Operations Center (GSOC).
• Identify, diagnose, mitigate, and report any service interruptions, including mitigation of identified cyber incidents/vulnerabilities/network attacks (as described within DAFI 17-10, Risk Management Framework (RMF) for Air Force Information Technology (IT) within the Executive Airlift environment.
  • Drive resolution by coordinating with internal and external teams to identify the root cause, restore service with workarounds if necessary, and communicate status to affected stakeholders throughout and following the incident.
• Utilize the Incident Response Plan and document the details of the event in ServiceNow to optimize response actions.
• Coordinate changes across the application environments, ensuring correct procedures are followed and changes are accurately recorded, scheduled, and controlled.
• Provide daily ticket reviews, updates, and reports.
• Execute common business processes and framework through IT Service Management (ITSM) processes and the IT Infrastructure Library (ITIL) best practices, and have a working knowledge of ServiceNow ITSM platform.

Qualifications

Minimum Experience:

Citizenship: Must be a US citizenClearance:Must have and be able to maintain a TS/SCI level clearance

Certifications:

• Certified Implementation Specialist - IT Service Management (CIS-ITSM)
• Certified Information Systems Security Professional (CISSP)

Education: Bachelor's DegreeYears of Experience: Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Preferred Qualifications:Education: Master's DegreeYears of Experience: Six (6) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Additional Information:Location: Joint Base Andrews (JBA) in Andrews, MDOn-site: Full-time on-site positionTravel:10% travel may be required

*** This position is contingent upon contract award.***