Engagement Support Specialist

CYPFER; Seattle (WA); Remote; USD 70,000 - 90,000; Full time

Job summary

A cybersecurity organization is looking for an Engagement Support Specialist to coordinate client engagements and ensure exceptional service delivery. This remote-first position requires strong communication, organizational skills, and the ability to manage multiple priorities. Candidates should have a Bachelor’s degree or equivalent experience and be comfortable in customer-facing situations. This role also involves after-hours support as part of an on-call rotation, ensuring responsiveness during critical incidents.

Qualifications

• Proven experience in engagement coordination or client-facing roles.
• Comfort in customer-facing situations with strong written/verbal communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Coordinate and manage the scoping, quoting, and contracting process for client engagements.
• Act as the primary liaison between clients, partners, and technical teams.
• Provide after-hours support on a rotational basis.

Skills

Strong business communication skills

Exceptional organizational skills

Problem-solving capabilities

Strong presentation skills

Ability to multitask

Education

Bachelor’s degree or equivalent experience

Job description

Job Information

Location: Remote-first, UK

Preferred Time Zone: GMT

Availability: Day job with on‑call rotation (evenings, weekends, holidays)

Industry: Cybersecurity

Employment Type: Full‑time

About Us

CYPFER is a true first‑responder cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber‑attack. We are a global market leader in ransomware post‑breach remediation and cyber‑attack first response. We deliver results that far surpass market statistics for cyber‑extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

Position Overview

We are seeking a highly skilled and motivated Engagement Support Specialist to join our dynamic team. This role serves as a vital link between clients, partners, business development, and technical delivery teams. You will support executive leadership (internal and external) throughout the engagement lifecycle, ensuring seamless coordination and exceptional client service.

Key Responsibilities

• Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements.
• Participate in scoping calls and take detailed technical notes to support contract development.
• Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution.
• Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices.
• Support sales and effort estimation during pre‑engagement phases.
• Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision‑makers for a smooth contract sign‑off.
• Ensure consistent delivery of high‑quality service & support on a client and partner engagement.
• Ensure consistent, timely resolution (scope and contract) of issues.
• Ensure consistent professional conduct.
• Assist in reporting and documentation for client engagements and commercial activities.
• Provide after‑hours support on a rotational basis, ensuring responsiveness during critical incidents.
• While the role is not technical, a foundational understanding of CYPFER’s services and alignment with security compliance requirements, incident response, or digital forensics is key.

Educational And Background Requirements

• Strong business communication skills.
• Proven experience in engagement coordination, contracting, or client‑facing roles.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities in a high‑pressure environment.
• Strong problem‑solving capabilities and critical thinking under time‑sensitive conditions.
• Strong presentation skills and the ability to articulate complex concepts to cross‑functional audiences.
• Comfort in customer‑facing situations with strong written/verbal communication skills and the ability to communicate with both technical and non‑technical, internal, and external stakeholders.
• Familiarity with cybersecurity services, digital investigations, and compliance frameworks (preferred).

Qualifications

• Bachelor’s degree or equivalent experience (preferred).
• Strong presentation and interpersonal skills.
• Experience supporting executive‑level stakeholders and cross‑functional teams.
• Ability to work flexible hours in a 24/7/365 environment, including evenings, weekends, and holidays as part of an on‑call rotation.
• Ability to multitask, prioritize, and manage time effectively.
• Prior exposure to the cybersecurity industry or technical incident support (asset).
• Ability to acquire and develop a strong understanding of the fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided.

Equal Opportunity & Application Process

CYPFER is an equal‑opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted.