Client Engagement Specialist

Cyber Centaurs; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Performance-based incentive

Paid time off

Paid holidays

Remote work environment

Training in digital forensics

Job summary

Cyber Centaurs is a digital forensics and incident response firm providing services to organizations across the United States. The Client Engagement Specialist will manage a high-volume influx of inquiries, ensuring fast, professional, and organized responses for urgent cybersecurity matters.

The role focuses on intake, lead qualification, scheduling, CRM management, and sales support, with a growth path toward client discovery calls and direct engagements.

Qualifications

• 2+ years in a client-facing, sales-support, account coordination, professional services, customer service, intake, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up discipline.
• Comfortable speaking with business owners, executives, attorneys, IT professionals, and other senior stakeholders.
• Ability to remain professional and composed when clients are dealing with urgent or stressful situations.
• Strong attention to detail.
• Ability to manage multiple active conversations, appointments, and follow-up activities.
• Comfortable working with CRM systems and modern business software.

Responsibilities

• Respond promptly and professionally to inbound telephone calls, website inquiries, email inquiries, and other prospective client communications.
• Gather initial information about cybersecurity incidents, digital forensic matters, and client needs.
• Identify urgency, basic scope, relevant stakeholders, and immediate next steps.
• Ensure urgent matters are escalated appropriately.
• Maintain a calm and professional client experience during high-pressure situations.
• Coordinate initial meetings with the Client Engagement Manager or other appropriate team members.
• Conduct initial qualification of inbound opportunities.
• Determine whether inquiries align with Cyber Centaurs’ services, target clients, and engagement requirements.
• Identify key details needed before a consultation or proposal can be prepared.
• Help protect senior sales and technical staff from unqualified or inappropriate inquiries.
• Maintain accurate lead status and qualification information within the CRM.
• Manage and coordinate consultation scheduling.
• Ensure clients receive appropriate intake forms, instructions, meeting links, and pre-engagement information.
• Follow up on missing information required for consultations or proposals.
• Coordinate communications between prospective clients, the Client Engagement Manager, and the technical team.
• Help ensure smooth handoffs from sales into active investigations and engagements.
• Assist with preparation and coordination of proposals, engagement documentation, and client follow-up.
• Track outstanding proposals, agreements, deposits, and next steps.
• Follow up with prospective clients when appropriate.
• Support the Client Engagement Manager in maintaining an organized and responsive sales pipeline.
• Help ensure opportunities do not stall due to missed follow-up or administrative delays.
• Maintain accurate and complete CRM records.
• Document calls, communications, lead status, matter details, and next actions.
• Monitor open opportunities and required follow-up activities.
• Help maintain pipeline accuracy and visibility.
• Identify opportunities where automation or process improvements could improve responsiveness.

Skills

Client facing

Verbal communication

Written communication

Organizational skills

CRM experience

Remote work

Attention to detail

Multitasking

Executive communication

Tools

Zoho CRM

Job description

• Salary $65,000–$75,000 base salary, plus performance-based incentive

Cyber Centaurs is a digital forensics and incident response firm helping organizations investigate cyber incidents, preserve and analyze digital evidence, respond to data breaches, and make informed decisions based on defensible technical findings. Our work includes business email compromise, ransomware, insider threats, employee data theft, cloud investigations, digital forensics, penetration testing, and expert witness matters.

We serve organizations, law firms, executives, IT leaders, and other professionals across the United States.

Cyber Centaurs is seeking a Client Engagement Specialist to support our growing volume of inbound client inquiries and help ensure prospective and existing clients receive a fast, professional, and organized response.

This is not a traditional administrative or call-center position.

The Client Engagement Specialist will often be the first person a prospective client speaks with when contacting Cyber Centaurs about an urgent cybersecurity incident, suspected employee misconduct, digital forensic matter, or other sensitive situation. The ideal candidate is highly organized, confident speaking with executives and professionals, comfortable handling urgent situations, and commercially minded. The role will initially focus on client intake, lead qualification, scheduling, follow-up, CRM management, and sales support. Over time, the successful candidate will have the opportunity to develop deeper knowledge of Cyber Centaurs’ services and progress toward conducting client discovery calls and independently managing standard client engagements.

• Respond promptly and professionally to inbound telephone calls, website inquiries, email inquiries, and other prospective client communications.
  
• Gather initial information about cybersecurity incidents, digital forensic matters, and client needs.
  
• Identify urgency, basic scope, relevant stakeholders, and immediate next steps.
  
• Ensure urgent matters are escalated appropriately.
  
• Maintain a calm and professional client experience during high-pressure situations.
  
• Coordinate initial meetings with the Client Engagement Manager or other appropriate team members.
  
• Conduct initial qualification of inbound opportunities.
  
• Determine whether inquiries align with Cyber Centaurs’ services, target clients, and engagement requirements.
  
• Identify key details needed before a consultation or proposal can be prepared.
  
• Help protect senior sales and technical staff from unqualified or inappropriate inquiries.
  
• Maintain accurate lead status and qualification information within the CRM.
  
• Manage and coordinate consultation scheduling.
  
• Ensure clients receive appropriate intake forms, instructions, meeting links, and pre-engagement information.
  
• Follow up on missing information required for consultations or proposals.
  
• Coordinate communications between prospective clients, the Client Engagement Manager, and the technical team.
  
• Help ensure smooth handoffs from sales into active investigations and engagements.
  
• Assist with preparation and coordination of proposals, engagement documentation, and client follow-up.
  
• Track outstanding proposals, agreements, deposits, and next steps.
  
• Follow up with prospective clients when appropriate.
  
• Support the Client Engagement Manager in maintaining an organized and responsive sales pipeline.
  
• Help ensure opportunities do not stall due to missed follow-up or administrative delays.
  
• Maintain accurate and complete CRM records.
  
• Document calls, communications, lead status, matter details, and next actions.
  
• Monitor open opportunities and required follow-up activities.
  
• Help maintain pipeline accuracy and visibility.
  
• Identify opportunities where automation or process improvements could improve responsiveness.
  

This position is designed with a growth path. As the Client Engagement Specialist develops a strong understanding of Cyber Centaurs’ services, pricing, investigative processes, and client needs, responsibilities may expand to include:

• Conducting initial discovery calls independently.
  
• Assisting clients in determining the appropriate forensic or incident response service.
  
• Presenting standard service options and pricing.
  
• Managing selected opportunities through proposal and close.
  
• Developing client and referral relationships.
  
• Progressing toward a future Client Engagement Manager role.
  

Advancement will be based on demonstrated performance, judgment, service knowledge, communication ability, and commercial capability.

Requirements

• 2+ years of experience in a client-facing, sales-support, account coordination, professional services, customer service, intake, or similar role.
  
• Excellent verbal and written communication skills.
  
• Strong organizational and follow-up discipline.
  
• Comfortable speaking with business owners, executives, attorneys, IT professionals, and other senior stakeholders.
  
• Ability to remain professional and composed when clients are dealing with urgent or stressful situations.
  
• Strong attention to detail.
  
• Ability to manage multiple active conversations, appointments, and follow-up activities.
  
• Comfortable working with CRM systems and modern business software.
  
• Ability to work independently in a remote environment.
  
• Strong judgment regarding when an issue should be escalated.
  
• Experience in cybersecurity, IT services, legal services, digital forensics, insurance, consulting, managed services, or another professional services environment.
  
• Experience supporting a sales or business development team.
  
• Experience qualifying inbound leads.
  
• Familiarity with cybersecurity concepts such as ransomware, business email compromise, Microsoft 365 compromise, data breaches, insider threats, or digital forensics.
  
• Experience working with attorneys, executives, or technical professionals.
  
• Experience with Zoho CRM or a comparable CRM platform.
  
• Experience working in a fast-growing small or mid-sized business.
  
• Direct digital forensics or cybersecurity experience is helpful but is not required. Cyber Centaurs will provide training on our services, common investigation types, engagement processes, and client qualification procedures.
  

A successful Client Engagement Specialist will help Cyber Centaurs achieve:

• Fast response to inbound client inquiries.
  
• Fewer missed or delayed client communications.
  
• Consistent qualification of prospective engagements.
  
• Accurate and organized CRM records.
  
• Improved scheduling and follow-up.
  
• Faster movement from inquiry to consultation, proposal, and engagement.
  
• A strong client experience from the first interaction.
  
• Increased capacity for the Client Engagement Manager to focus on consultations, proposals, closing opportunities, and strategic client relationships.
  

You may be a strong fit for this role if you are someone who:

• Enjoys interacting with clients and helping solve problems.
  
• Naturally follows up and keeps matters moving.
  
• Communicates confidently without being overly aggressive.
  
• Can recognize when something is urgent.
  
• Is comfortable working in an environment where priorities can change quickly.
  
• Enjoys learning complex services and becoming more knowledgeable over time.
  
• Wants to grow into a larger client engagement or sales responsibility.
  
• Understands that responsiveness and organization directly influence whether a prospective client chooses to engage a firm.
  

Because Cyber Centaurs serves clients nationwide and many matters require rapid response, candidates located in the Mountain or Pacific Time Zone are strongly preferred. This helps extend client coverage later into the Eastern Time Zone business day.

The position requires reliable internet connectivity, a professional remote work environment, and the ability to communicate by phone, video conference, email, and collaboration platforms throughout the workday.

• Base Salary: $65,000–$75,000, depending on experience and qualifications
  
• Performance-based incentive compensation
  
• Paid time off
  
• Paid holidays
  
• Remote work environment
  
• Training in digital forensics, incident response, cybersecurity services, and client engagement
  
• Career advancement opportunities within a growing cybersecurity services firm
  

Cyber Centaurs is growing rapidly and investing in both its technical capabilities and client engagement infrastructure.

This position offers the opportunity to become an important part of the firm’s growth while gaining exposure to real-world cybersecurity incidents, digital forensic investigations, legal matters, and complex client engagements.

For someone who combines strong communication, organization, judgment, and commercial instincts, this role can develop into a broader client engagement and business development career within the company.